Job Description

Business Support Officer Location: Melbourne CBD
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Join a fast-paced team supporting a government-funded assistance program, delivering high-quality administrative and customer service support to applicants and stakeholders. This role combines application processing, data entry, payment administration, and phone-based customer support.

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Key Responsibilities

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- Assess and process applications against program guidelines and eligibility criteria.
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- Verify customer, travel, accommodation, and payment information.
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- Maintain accurate records, case notes, and system updates.
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- Respond to customer enquiries via phone and email.
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- Resolve routine issues and elevate complex matters as required.
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- Ensure compliance with privacy, security, and recordkeeping requirements.
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- Contribute to continuous improvement and service excellence initiatives.
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About You

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- Strong customer service and communication skills.
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- Excellent attention to detail and data accuracy.
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- Experience processing applications, claims, payments,



or similar administrative work.
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- Ability to manage competing priorities in a high-volume workplace.
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- Comfortable using multiple systems, databases, and Microsoft Office applications.
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- Experience in government, healthcare, grants, concessions, or payment processing environments is highly regarded.
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About the Role

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- $39.28 (inclusive of casual loading)
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- x30 positions
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- 12 weeks commencing Wednesday 23rd September
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- Police Check required within last 6 months
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- On-site then opportunity to WFH once settled
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At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

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You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

📌 Business Support Officer x30 (Victoria)
🏢 Chandler Macleod Group
📍 Victoria