We're looking for a Customer Service Consultant to join a friendly and cooperative Customer Care Team. This is a fantastic opportunity for someone who enjoys building strong customer relationships, solving problems and working in a fast-paced environment where no two days are the same.
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Reporting to the Customer Service Team Leader, you'll be a key point of contact for customers and home patients, providing responsive and professional support throughout the order and delivery process.
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- Hybrid working - 3 days in office, 2 days WFH
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- Onsite parking & close to Public Transport
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- Develop your experience across customer service, healthcare and supply chain operations
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- Join a supportive and collaborative team
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Responsibilities
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- Responding to customer enquiries via phone, email and face-to-face interactions
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- Processing customer orders accurately and efficiently
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- Assisting with enquiries relating to product availability, pricing and orders
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- Investigating and resolving customer complaints
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- Coordinating product returns and processing customer credits
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- Monitoring stock availability and ensuring orders meet required delivery timeframes
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- Managing product complaints and adverse event reporting where required
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About You
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- 1-3 years' experience in customer service
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- Excellent written and verbal communication skills
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- Strong attention to detail and accuracy
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- Proficiency in Microsoft Office, Salesforce & JDE Oracle highly regarded
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- The ability to manage multiple priorities in a fast-paced environment
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- Confidence working across multiple systems and sources of information
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- Strong problem-solving and decision-making skills
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Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
📌 Customer Service Consultant - Healthcare (New South Wales)
🏢 Momentum Consulting
📍 New South Wales
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