City Cave Epping is looking for a hands-on, energetic and commercially minded Centre Manager to lead the day-to-day operation of our Float & Wellness Centre. This is not a desk-only management role. You will work with customers, lead a team and actively participate in the operation of the centre, while playing an key role in growing memberships, packages, bookings and local awareness of City Cave Epping.

Key responsibilities

Oversee the day-to-day operation of the centre, ensuring it runs smoothly, safely and professionally

Lead, coordinate and support reception staff and massage therapists, including rostering, attendance and performance

Deliver excellent customer service from greeting and service introduction through to checkout, rebooking and follow-up

Be hands-on with centre operations, including room flipping between appointments, preparing treatment rooms, checking Float and Sauna rooms, maintaining presentation standards and supporting cleaning when required

Monitor opening and closing procedures and ensure operational checklists are completed

Maintain high standards of cleanliness, presentation, hygiene and customer experience throughout the centre

Manage customer enquiries, feedback and complaints professionally and promptly

Take ownership of sales performance, including memberships,



packages, gift cards, rebooking and cross-selling appropriate wellness services

Develop and execute local sales and marketing initiatives to increase new customers and repeat visits

Build relationships with local businesses, retirement communities, gyms, health professionals and other potential referral partners

About you

Proactive, organised, reliable and sales-oriented

Previous experience in wellness, beauty, massage, fitness, hospitality, retail or another customer-facing business highly regarded

Strong communication and people-management skills

Confidence to speak with customers about memberships and wellness services

Weekend availability is essential

Ability to work across weekends as part of normal roster

Comfortable doing both sides of centre management: discussing memberships with customers or developing local promotions, and helping the team with operational tasks

Think like an operator and business builder, not simply an administrator

About us

City Cave Epping provides Float Therapy, Infrared Sauna and Massage services in a modern wellness environment focused on helping our clients relax, recover and improve their overall wellbeing.

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📌 Citycave Centre Manager (New South Wales)
🏢 1Rockroad
📍 New South Wales