Job Description

Greet and assist patients in a warm and professional manner

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Manage appointment scheduling and recalls using practice management software

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Answer phone calls and respond to patient enquiries efficiently

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Process payments, issue receipts, and manage accounts

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Handle patient records with confidentiality and accuracy

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Coordinate with dentists and clinical staff to maintain an efficient workflow

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Manage emails, correspondence, and general administrative tasks

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Maintain a clean, organised, and welcoming reception area

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Key Responsibilities

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- Greet and assist patients in a warm and professional manner
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- Manage appointment scheduling and recalls using practice management software
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- Answer phone calls and respond to patient enquiries efficiently
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- Process payments, issue receipts, and manage accounts
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- Handle patient records with confidentiality and accuracy
n
- Coordinate with dentists and clinical staff to maintain an efficient workflow
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- Manage emails, correspondence, and general administrative tasks
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- Maintain a clean, organised, and welcoming reception area
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Skills & Experience

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- Previous experience in a dental or medical reception role (preferred)
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- Strong communication and interpersonal skills
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- Excellent organisational and time-management abilities
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- Ability to multitask in a fast-paced environment
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- High attention to detail and accuracy
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- Experience with dental software is an advantage
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- Skilled presentation and a patient-focused attitude
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Personal Attributes

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- Friendly, approachable, and compassionate
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- Reliable and punctual
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- Team-oriented with a positive attitude
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- Ability to remain calm under pressure
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What We Offer

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- Supportive and friendly team environment
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- Ongoing training and development opportunities
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- Modern and well-equipped practice
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- Opportunity to grow within the role
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📌 Dental Receptionist (City of Ballarat)
🏢 CBD Dental Ballarat
📍 City of Ballarat