Avery Solar & Electrical is a family‑owned and operated electrical and solar business based in the lower Blue Mountains. As a small, community‑focused team, we pride ourselves on exceptional customer service, clear communication and a genuine passion for delivering high‑quality solar and electrical solutions.
We are seeking an enthusiastic, organised and reliable Administration & Customer Service Officer to join our growing team. This role is central to keeping our solar projects moving — managing critical paperwork, supporting customers throughout their installation journey, and ensuring our operations run smoothly behind the scenes.
Key Responsibilities
- High‑volume customer service via phone and email, providing transparent, friendly and timely communication
- Managing essential solar administration tasks including:
- Permission to Connect (PTC) applications
- Meter upgrade requests
- Home Owners Warranty (HOW) applications
- Compliance documentation and job pack preparation
- Maintaining accurate records and project tracking
- Liaising with suppliers, customers, and internal team members
- General administrative support across all areas of the business
Skills & Experience
- Strong customer service background with confident communication skills
- Previous administration experience, ideally within the solar, electrical, construction or trades industry
- High attention to detail and ability to manage multiple tasks simultaneously
- Proficient in computer‑based administration systems (Microsoft Office, Excel, Word)
- Ability to learn and navigate solar portals, compliance platforms and distributor systems
- Highly organised, dependable and able to prioritise effectively
Why Join Us?
- Supportive, family‑run business with a positive team culture
- Meaningful role contributing to renewable energy projects
- Stable, long‑term position with room to grow
- Work that genuinely makes a difference to customers and the community
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📌 Customer Service & Office Support (Penrith)
🏢 Avery Electrical Solutions
📍 Penrith
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