Redicase, part of Redbourne Business Services, provides specialised case management software to organisations across the health and community services sector. We are seeking a Customer Technical & Support Specialist to join the RediCase team in Chermside. This wide-ranging role combines software support, data analysis, testing and customer assistance, helping users get the most from RediCase systems and workflows.
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What you'll be doing
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- Providing first and second-level software support via phone and email
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- Troubleshooting system issues and guiding non-technical users
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- Completing data analysis, reporting and quality assurance
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- Designing reports, forms and pages within the case management system
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- Monitoring and triaging software support requests
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- Identifying bugs and opportunities for system improvements
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- Testing new features and software changes
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- Working with Business Analysts, Testers and Developers on product improvements
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