This is a high-intensity support role — not entry-level. BTR Health needs an experienced, unshakeable Support Worker for a participant in Epping with complex needs, including psychosocial disability, mental health challenges, and current active substance use (AOD) . The participant can present as difficult, volatile, or resistant to support at times. We need someone who's worked this space before, knows how to hold boundaries, de-escalate, and not take it personally.
This role is not suitable for new-to-industry support workers.
You'll be:
- Supporting daily living, routines, and appointments
- Helping with community access and social participation
- Using de-escalation and trauma-informed approaches — regularly, not occasionally
- Keeping clear case notes and flagging changes or incidents early
What You Bring
- Experience with AOD (alcohol and other drugs) support and challenging/high-risk behaviours — preferred
- Experience with mental health / psychosocial disability support — preferred
- Thick skin, steady temperament, strong personal boundaries
- ABN + your own insurance (public liability & skilled indemnity)
- NDIS Worker Screening Check, Police Check, First Aid/CPR
- Cert III/IV in Individual Support, Mental Health, or AOD — preferred, not required
- Driver's licence + reliable car
Pay
Set rate per hour, paid on invoice.
BTR Health welcomes applicants with lived experience and diverse backgrounds.
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📌 Support Worker (Melbourne)
🏢 BTR Health
📍 Melbourne
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