A hands-on, customer-facing role supporting day-to-day bookings, allocations, and coordination. Ideal for someone organised, calm under pressure, and comfortable working across phone, email, and paperwork all at once.
Key responsibilities
- Handling bookings, quotes and customer queries via phone
- Handling bookings, quotes and customer queries via email
- Booking and updating delivery timeslots
- Coordinating paperwork and documentation
- Liaising directly with customers and drivers to keep jobs on track
- Providing allocation support to the operations team
About you
- Robust communication skills, both written and verbal
- Comfortable multitasking across phone, email and systems in a fast-paced environment
- Customer service or logistics/transport experience highly regarded, but not essential — full training provided
- A team player who's reliable, proactive, and enjoys problem-solving on the go