OSAN Ability Assist Broadmeadows – Broadmeadows VIC

OSAN Ability is seeking an experienced and motivated Case Manager – Support at Home to join our Broadmeadows team. This is a hands-on role with a strong focus on client intake, onboarding, case management and service coordination. You will be responsible for responding to new enquiries and referrals, guiding prospective clients and families through the intake process, completing initial assessments, preparing service agreements and care plans, coordinating commencement of services and then providing ongoing case management.

Key responsibilities

Manage new Support at Home enquiries and referrals from initial contact through to service commencement

Respond promptly and professionally to prospective clients, family members and representatives

Contact new referrals and conduct initial intake discussions to understand the client's needs, goals and circumstances

Explain OSAN Ability services, pricing, fees and the Support at Home service model clearly to clients and families

Conduct initial client assessments and identify care, safety, risk and service requirements

Arrange and conduct initial client meetings, including home visits where required

Prepare and coordinate service agreements, consent forms and onboarding documentation

Develop initial care plans and service schedules

Coordinate with rostering to identify suitable support workers and commence services promptly

Manage a portfolio of Support at Home clients and conduct comprehensive assessments

About you

Previous experience in aged care case management, client intake,



onboarding or service coordination

Experience with Home Care Packages, Support at Home or community aged care

Solid understanding of My Aged Care and the Support at Home Program

Confidence managing new client enquiries and conducting intake conversations

Strong assessment and care-planning skills

Experience coordinating support workers, allied health professionals and external providers

Excellent communication and relationship-building skills

Strong follow-up skills and ability to manage multiple referrals simultaneously

Excellent organisational and time-management skills

Requirements

Current Australian Driver Licence

National Police Check

NDIS Worker Screening Check, or willingness to obtain

Current First Aid and CPR, or willingness to obtain

Valid working rights in Australia

Ability to meet applicable aged care worker screening requirements

$40–$43 per hour, depending on skills and experience, plus commission for successfully bringing new clients to OSAN Ability.

Full-time position

Supportive and experienced management team

Ongoing professional development and training

Career progression opportunities

Friendly and collaborative workplace

Modern Broadmeadows office

About us

At OSAN Ability, we believe that a positive client experience begins from the very first enquiry. We are looking for a Case Manager who can build trust with clients and families, confidently manage the intake and onboarding process, and continue providing responsive, high-quality case management once services commence.

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📌 Case Manager (Melbourne)
🏢 OSAN Ability Assist Broadmeadows
📍 Melbourne