Key responsibilities

Implementing participants' NDIS Plans and supporting them to achieve their identified goals

Supporting participants to understand their NDIS funding and maximise the value of their available supports

Building participant capacity to navigate the NDIS and coordinate their own supports wherever possible

Managing an appropriate caseload in accordance with your agreed working hours

Connecting participants with suitable formal, informal, community and mainstream supports

Maintaining solid relationships with participants, families, nominees, service providers and other stakeholders

Regular communication with allied health professionals, NDIA representatives and LACs

Conducting home visits and face-to-face participant and stakeholder meetings

Preparing implementation, progress and plan reassessment reports within required timeframes

Maintaining accurate and timely case notes and records of Support Coordination delivered

About you

Experience in NDIS Level 2 Support Coordination

Strong and current knowledge of the NDIS

Excellent stakeholder engagement and relationship-building skills

Strong written communication and NDIS report-writing skills

Excellent case management, organisation and time-management skills

Ability to work independently while being part of a supportive team





A participant-centred approach with a strong commitment to choice and control

Understanding of safeguarding, privacy, professional boundaries and conflicts of interest

Confidence communicating with participants, families, NDIA, LACs, allied health professionals and service providers

Relevant qualifications in Community Services, Disability, Social Work, Human Services or a related discipline will be highly regarded

About us

Compassionate Community Care Pty Ltd (CCCare) is an NDIS registered provider committed to supporting people with disability to exercise choice and control, build capacity and achieve their individual goals.

Part-time and adaptable working arrangements

SCHADS Award wages at the applicable classification

Access to a CCCare fleet vehicle for approved work-related travel and participant visits

Ongoing education, training and professional development

Regular support, guidance and mentoring from the CCCare team

Supportive and collaborative workplace

Professional autonomy in managing your caseload and workload

Opportunities for ongoing career development

Diverse participant caseload

Opportunity to build strong relationships across the NDIS, allied health and community sectors

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📌 Support Coordinator-Level 2 (Cairns North)
🏢 Compassionate Community Care
📍 Cairns North