At Magentus, our goal is to create a healthier society
through technology. We do that by delivering smart workflows that
connect people, systems, and data - making care more intelligent,
efficient, and accessible. Whether it's supporting clinicians,
streamlining operations, or improving patient outcomes, we're here
to make a real difference in healthcare through digital innovation.
About the Role We're looking for a Application Specialist to join
our Clinical Diagnostics team. This is more than a support role.
You'll be the technical expert customers rely on to solve complex
challenges, lead critical incidents, and improve the performance of
healthcare technology that directly impacts patient care. You'll
work closely with customers, Product, Delivery and Development
teams, while mentoring Application Specialists and helping shape
how we deliver exceptional customer outcomes. What You'll Be Doing
Lead the resolution of complex application issues and customer
escalations. Manage critical incidents and drive root cause
analysis. Build trusted relationships with customer stakeholders.
Provide advanced troubleshooting and application expertise. Partner
with Product and Development teams to improve solutions and
customer outcomes. Identify opportunities to improve service
delivery and operational performance. Mentor and support
Application Specialists across the team. Contribute to continuous
improvement initiatives across the Clinical Diagnostics portfolio.




What You'll Bring Significant experience in application support,
technical support, healthcare technology, or a similar
customer-facing technical role. Laboratory experience within
clinical diagnostics, pathology, healthcare or life sciences.
Strong understanding of laboratory workflows and diagnostic testing
processes. Experience managing complex customer issues, escalations
and major incidents. Strong troubleshooting, analytical and
problem-solving skills. Excellent communication and stakeholder
management capabilities. Experience supporting LIMS, LIS, EMR or
other healthcare applications. Experience within diagnostics,
pathology, healthcare technology or digital health. Familiarity
with Jira, Confluence or ITIL-based service environments. Why Join
Magentus? At Magentus, we live our values every day: One Team |
Constant Evolution | We Care | Make A Difference | Trust We also
offer: Versatile work options. Learning and development
opportunities. A supportive and collaborative team culture. Career
development and growth opportunities. The opportunity to work
closely with customers, Product and Development teams to influence
outcomes and drive meaningful improvements. The chance to work on
technology that genuinely improves healthcare outcomes. If you
enjoy solving complex technical challenges, working closely with
customers, and making a real impact in healthcare technology, we'd
love to hear from you. Apply now and help us create a healthier
society through technology.

📌 Application Specialist (Victoria)
🏢 Magentus
📍 Victoria