We are a plumbing company currently employing in excess of 100 employees servicing residential home builders.
This is a fast-paced and hands on Customer Service and Business Support role. Within this role you will be reporting to the Scheduler Team Leader whilst working closely with on-site supervisors, tradespeople and administration. This role is available Full Time basis.
Key Duties & Responsibilities
- Responding to Emails
- Preparing and Filing Delivery Dockets & warehouse paperwork
- Completing Bookings from Clients
- Assisting the scheduling team with Daily Tasks
- General reporting on targets and providing information to scheduling leader
- Printing Plans
- Managing the logistics of plumbing services installations on new construction sites
- Schedulingjobs to our in house tradespeople
- Lodging forms with government authorities
- Calculating charge out rates and preparing invoicing information to clients
- Entering job data in the job management system
Skills & Qualifications
- Knowledge and experience in a labour-based supply & install company an advantage but not a pre-requisite
- Ability to easily build rapport and establish trust with clients
- Excellent time management and organisation skills with the ability to work methodically, accurately and with rigid timelines
- Excellent oral and written communication skills
- Strong PC skills in Word; Excel; Outlook
- Excellent problem solver and ability to manage multiple deadlines and business drivers
Personal Attribute
- Enjoy & thrive off a fast-paced environment
- Good communication and negotiation skills
- Able to gain the confidence of clients, suppliers, and team
- Desire to work in a rapid paced business focused on growth and deliver outstanding service
- Personable & Able to think laterally
- Able to work under pressure and meet deadlines