We are seeking a responsible and motivated Full-Time Store Manager to join our Melbourne Airport branch. As a growing car rental company, we are looking for someone who can manage daily branch operations, lead the team, provide excellent customer service, and ensure smooth fleet management. Mandarin speaking ability is highly regarded as we serve a diverse customer base, including Chinese-speaking customers.

Key responsibilities

- Manage daily operations of the car rental branch
- Lead and coordinate staff duties, rosters, and daily workflow
- Manage customer vehicle pick-up and return processes
- Conduct and oversee vehicle inspections, cleaning, and preparation
- Coordinate fleet movements and vehicle availability
- Arrange airport shuttle services and customer transfers
- Handle customer enquiries, complaints, and operational issues
- Provide professional customer service to local and international customers




- Communicate with management regarding branch performance
- Assist with general administrative and operational tasks

About you

- Previous experience in car rental, automotive, hospitality, tourism, retail, or customer service management is preferred
- Strong communication, leadership, and problem-solving skills
- Mandarin speaking ability is highly regarded
- Valid Australian Full Driver Licence
- Positive computer skills and ability to learn rental management systems
- Able to work in a fast-paced environment
- Available to work weekends and public holidays when required
- Competitive salary package
- Training and ongoing support
- Friendly working environment
- Career growth opportunities within a growing company

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📌 Store Manager (Melbourne)
🏢 EZU CARRENTAL
📍 Melbourne