Job Description

The Service Delivery Manager is responsible for the delivery of customer and internal projects across Auatralia, New Zealand and Southeast Asia. This includes, scoping, planning, hand-over, and post implementation support.

n

Role and Responsibilities of Service Delivery Manager

n

n
- Manages end-to-end project lifecycle from planning to delivery and post-implementation support.
n
- Coordinates resources, manages budgets, and tracks project timelines.
n
- Ensures customer satisfaction and aligns outcomes with business goals.
n
- Facilitates smooth project handovers and conducts lessons learned reviews.
n
- Oversees project scope, scheduling, and resource allocation.
n
- Delivers projects remotely or on-site, supporting go-lives and training.
n
- Maintains project tracking and provides regular status updates.
n
- Ensures projects stay within scope, budget, and timeframes.
n
- Scopes current projects with the Practice Manager.
n




- Assists in preparing quotes and proposals.
n
- Facilitates customer handover and conducts post-project reviews.
n
- Documents lessons learned to improve delivery.
n

n

Technical and Competencies Required

n

n
- Strong project management and SaaS platform knowledge.
n
- Excellent communication, leadership, and stakeholder management skills.
n
- Analytical problem-solving and ability to manage multiple priorities.
n
- Proficiency in project tools and understanding of system integrations.
n

n

Qualifications and Experience

n

n
- Bachelor's degree or equivalent experience.
n
- Formal project management certification preferred.
n
- Over 3 years of project management or implementation experience.
n
- Customer-facing experience with a service delivery focus.
n

📌 Service Delivery Manager (Victoria)
🏢 Superior People Recruitment
📍 Victoria