Interchange Bench is currently recruiting for an experienced Client Relations Officer to join one of Melbourne's most highly regarded animal hospitals.
n
This is a frontline customer service and administration role where you'll be one of the first points of contact for clients, supporting them through both routine and emotionally sensitive situations while helping ensure a professional, compassionate and efficient experience.
n
About the role
n
You'll work closely with clients, veterinary teams and internal departments to manage enquiries, appointments, payments and general administration.
n
Key responsibilities will include:
n
n
- Greeting clients and responding to enquiries face-to-face, by phone and email
n
- Booking, confirming and managing appointments
n
- Providing clients with relevant information before and after appointments
n
- Supporting clients who may be distressed, emotional or grieving
n
- Managing customer concerns and complaints professionally
n
- Processing payments, deposits and payment plans accurately
n
- Maintaining accurate client and patient records
n
- Assisting with basic animal handling where required
n
n
Interchange Bench is currently recruiting for an experienced Client Relations Officer to join one of Melbourne's most highly regarded animal hospitals.
n
This is a frontline customer service and administration role where you'll be one of the first points of contact for clients, supporting them through both routine and emotionally sensitive situations while helping ensure a professional, compassionate and efficient experience.
n
About the role
n
You'll work closely with clients, veterinary teams and internal departments to manage enquiries, appointments, payments and general administration.
n
Key responsibilities will include:
n
n
- Greeting clients and responding to enquiries face-to-face, by phone and email
n
- Booking, confirming and managing appointments
n
- Providing clients with relevant information before and after appointments
n
- Supporting clients who may be distressed, emotional or grieving
n
- Managing customer concerns and complaints professionally
n
- Processing payments, deposits and payment plans accurately
n
- Maintaining accurate client and patient records
n
- Assisting with basic animal handling where required
n
n
About you
n
We're looking for someone who brings empathy, professionalism and strong customer service capability.
n
You will ideally have:
n
n
- Experience in a busy frontline customer service role
n
- Excellent written and verbal communication skills
n
- Strong customer focus and interpersonal skills
n
- Confidence managing competing priorities
n
- Strong problem-solving and conflict-resolution skills
n
- An empathetic and supportive approach
n
- Valuable computer literacy and confidence
n
- A genuine interest in animal welfare.
n
n
Experience within a veterinary clinic, animal hospital, animal shelter or similar environment would be highly regarded, but is not essential.
n
If you're an organised and empathetic customer service professional looking for a meaningful role in the animal care sector, we'd love to hear from you!
📌 Casual Client Relations Officer (Victoria)
🏢 Slade Group
📍 Victoria
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.