Job Description

Patient Coordinator - Sales & Treatment Consultant

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Wattle Park Dental (My Implant Dentist) - Surrey Hills, Melbourne VIC

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Full-time | Competitive hourly rate + performance incentives | Full clinical training provided

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We're hiring a natural connector!

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This is a sales-driven, patient experience role inside one of Australia's fastest-growing implant and cosmetic dental groups.

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If you thrive on meaningful conversations, enjoy guiding people through major life decisions, and want a role where your impact is both emotional and financial - this could be the career move you've been looking for.

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About the Role

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Our patients come to us at a turning point - living with missing teeth, failing dental work, or a smile they've hidden for years.

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Receptionist Responsibilities

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- Welcoming patients and making them feel comfortable, cared for, and confident from the moment they arrive
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- Managing appointments, phone calls, and emails with professionalism, warmth, and attention to detail
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- Coordinating with dentists, hygienists, and nurses to keep schedules running smoothly and on time
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- Handling administrative tasks, including patient records, data entry, correspondence, and filing
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- Processing payments, invoices, and health fund claims accurately and efficiently
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- Maintaining accurate patient information within the practice management system
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- Supporting day-to-day practice operations, including scanning, documentation, and general office duties
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- Staying positive, organised, and calm, even during busy periods
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- Taking ownership of the front desk and patient experience, ensuring a consistently high standard of service
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Patient Coordinator Responsibilities

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- The first voice that reassures them
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- The face that welcomes them
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- The guide who walks them through treatment and investment decisions
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You will own the patient journey end-to-end - from initial enquiry through to post-surgery follow-up. Your ability to build trust, communicate value,



and confidently guide patients through high-value treatment decisions is what drives success in this role.

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Key Responsibilities as a Patient Coordinator

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- Convert inbound enquiries into booked consultations through structured, high-quality conversations
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- Present treatment plans, fees, and finance options (Humm, Zip, super release, payment plans) with confidence
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- Guide patients through hesitation and decision-making with clarity, not pressure
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- Coordinate complex treatment cases (IV sedation, GA, lab timelines, surgical schedules)
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- Manage and maintain a clean, active CRM pipeline
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- Act as the key point of contact between patients, clinicians, and the front-of-house team
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About You

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You're a strong communicator who builds trust quickly and genuinely enjoys helping people navigate important decisions.

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- Experience in sales or consultative roles (healthcare, aesthetics, property, hospitality, or similar)
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- Confidence discussing fees, finance, and closing decisions
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- High emotional intelligence - you adapt your communication style with ease
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- Strong organisation and follow-through - nothing slips through the cracks
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- A genuine interest in healthcare and patient outcomes
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Dental experience is not required - we'll teach you everything you need to know.

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What We Offer

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- Structured 8-week training program (clinical, systems, finance conversations, objection handling)
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- Explicit career progression
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- Ongoing coaching from senior team members
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- A supportive, high-performing team culture
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- Real career growth into leadership roles
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About My Implant Dentist

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We are a premium, fast-growing implant and cosmetic dental group with practices across Perth, Queensland, and Victoria.

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We specialise in life-changing treatments - full-mouth rehabilitation, All-on-4, and smile transformations - with a strong focus on patient experience and results.

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Wattle Park Dental is our Melbourne flagship clinic.

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For clinical-adjacent roles, evidence of vaccination and immunity compliance is required in line with ADA and Australian Immunisation Handbook guidelines.

📌 Dental Reception / Patient Coordinator (Victoria)
🏢 Wattle Park Dental
📍 Victoria