Customer Support Specialist - Printing & Technology company - Flexibility to work from home & the office

You will be working for one of Australia's fastest growing Printing & Technology companies, based in beautiful Notting Hill

Benefits of the role:

- Flexibility to wfh & the office
- Friendly and social team workplace
- Amazing location in beautiful Notting Hill
- Opportunities to grow your career within Sales, Technology or Operations
- Full training provided

The role of the Customer Support Specialist will include:

- Answer inbound customer calls, webchats and emails professionally and efficiently
- Provide basic troubleshooting using the Technical User Guide and elevate to the Service Desk where required
- Provide quotes to customers,



process and track orders and ensure all service delivery targets are met and exceeded
- Work very closely with teams across the organisation including Sales, Service Desk, Deployment and Management

To be successful in this role, you will need:

- Very strong Customer Service and Communication skills and ability to take ownership of outcomes for customers
- Ability to identify basic technical issues and apply guided troubleshooting with Customers and elevate as required
- Experience using webchat, E-Automate or Insight are not to have but not required
- Experience working in a similar customer focused role

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📌 Customer Support Specialist (Melbourne)
🏢 HireCloud
📍 Melbourne