We are seeking an experienced and motivated person to join our well-established patient focused medical practice.

This is an exciting opportunity for an experienced, highly organised and proactive qualified who is passionate about healthcare, and is committed to supporting both patients and staff.

We are a well established practice in Parkinson, and have a close-knit team of GPs, RNs, Allied Health and Admin staff.

Join a supportive, passionate team committed to delivering exceptional patient care while fostering a positive and collaborative workplace. We're looking for an experienced Practice Operations and Reception Manager who enjoys leading from the front, supporting their team, and ensuring the smooth day-to-day operation of a busy medical practice.

Key Responsibilities

You'll oversee the daily operations of the practice while remaining hands-on in reception and team coordination.

Lead the day-to-day operations of the practice, ensuring efficient workflow and excellent patient service.

Support, mentor, and supervise reception and clinical staff.

Work regularly on reception, including patient enquiries, appointments, billing and providing coverage during busy periods.





Prepare reception and nursing rosters, coordinate leave and arrange replacement staff where required.

Coordinate doctor meetings, maintain effective communication with clinicians and support doctor recruitment.

Manage Medicare reconciliation, PRODA submissions, and PIPs, WIPs, BBIP and other practice incentive claims.

Oversee billing, third-party invoicing, and financial reporting.

Coordinate practice maintenance, supplies, room allocation and resolution of patient enquiries and complaints.

About You

Previous experience in a Medical Practice Operations or similar operational role.

Strong leadership, communication and organisational skills.

Experience with Best Practice Software, HotDoc and PRODA.

Sound knowledge of Medicare billing, practice incentives and compliance requirements.

Experience with workforce rostering, payroll coordination and financial administration.

A positive, team-oriented approach with a bright, professional attitude.

The confidence to work independently while collaborating closely with doctors, nurses and practice owners.

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📌 Practice Operations & Reception Manager (Queensland)
🏢 Neilson Martin Pharmacy Group
📍 Queensland