Job Description

Warranty & Customer Service Officer | Dandenong South

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Are you an experienced customer service professional with a background in the plumbing, bathroom products or tapware industry?

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This is an excellent opportunity to join a well established Australian business with a strong reputation for quality products and outstanding customer support.

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Based in Dandenong South, this full-time office based position combines after-sales warranty support with general customer service responsibilities. Working within a small and collaborative team, you'll play a key role in supporting customers, plumbers, builders and service agents while ensuring warranty claims are resolved efficiently and professionally

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Key Responsibilities

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- Manage and coordinate warranty claims from initiation through to resolution
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- Respond to customer enquiries via phone, email and online channels
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- Liaise with plumbers, service agents and customers regarding warranty matters
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- Troubleshoot product and installation-related issues
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- Assess warranty claims and determine appropriate outcomes
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- Coordinate replacement parts and warranty-related administration
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- Process customer orders and perform basic order entry tasks
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- Maintain accurate customer records and warranty documentation
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- Support the wider customer service team with day-to-day enquiries
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- Ensure a high standard of customer service across all interactions
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About You

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- Minimum 2 years experience within the plumbing, bathroom products, tapware or related industry
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- Strong understanding of plumbing installations and product applications
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- Experience in customer service, warranty administration, technical support or after-sales service
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- Confident communicating with homeowners, plumbers, builders and trade customers
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- Strong computer skills and experience using CRM, ticketing or customer service systems
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- Proficient with Microsoft Office and navigating multiple systems
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- Strong problem-solving skills and the ability to work independently
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- Professional communication skills, both written and verbal
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- High attention to detail and strong organisational skills
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Why Apply?

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- Salary package of $75,000 - $80,000 + Super
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- Join a stable, well-established business with a strong market reputation
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- Supportive and cooperative team environment
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- Work closely with experienced industry professionals
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- Flexible start and finish times around core business requirements
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- Secure, long-term chance with full training provided
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- Convenient Dandenong South location with onsite support and resources
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- Varied role combining customer service, technical support and warranty management
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For further information, contact Sergei Evglevski on 0447 612 *** or email ******@people2people.com.au.

📌 Warranty & Customer Service Officer (Victoria)
🏢 People2People
📍 Victoria