Job Description

Duty Manager - Gaming, TAB and Food & Beverage Operations

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Duty Manager – Gaming, TAB and Food & Beverage Operations

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Railway Hotel Marian is seeking a hands-onDuty Manager – Gaming, TAB and Food & Beverage Operationsto join our busy hotel on a full-time basis.

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We are proud of the quality of our food, beverage and customer service, and are looking for an experienced hospitality professional to help lead our operational teams. This is a full-time role averaging 38 hours per week.

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Reporting to the Venue Manager, the Duty Manager will manage designated shifts and operational areas across the hotel, including gaming, TAB, bar and food-and-beverage operations. The role is responsible for supporting the Venue Manager in implementing established venue systems, maintaining high service and compliance standards, and leading staff during allocated shifts.

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The successful candidate will be a calm, capable and customer-focused hospitality leader who thrives in a fast-paced environment. You will bring practical operational knowledge, sound judgement and the ability to motivate staff to deliver a welcoming, qualified and efficient customer experience.

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About the role:

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Key responsibilities include:

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Managing allocated shifts and supervising day-to-day operations across gaming, TAB, bar and dining areas;

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Allocating staff across operational areas, providing clear shift direction and monitoring staff performance;

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Leading and supervising front-of-house and relevant back-of-house team members during shifts;

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Assisting with recruitment, induction, training and ongoing development of team members;

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Addressing routine staff performance and conduct matters, escalating more complex matters to the Venue Manager where required;

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Maintaining high standards of customer service and promptly responding to customer feedback, service issues and operational incidents;

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Ensuring compliance with liquor licensing, gaming, TAB, workplace health and safety,



responsible service requirements and other relevant laws and regulations;

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Monitoring stock levels, stock movement, wastage and labour use during shifts, and assisting with stock-control and cost-control processes;

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Monitoring shift-level sales, labour and stock performance, and assisting the Venue Manager with budget and cost-management processes;

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Ensuring venue policies, procedures, systems and service standards are implemented consistently;

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Completing shift handovers, operational records, incident reports and other required documentation; and

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Working flexible hours, including weekends, evenings and public holidays, as required by the hospitality industry.

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About you:

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To be successful in this role, you will have:

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At least two years' experience in a hospitality management, duty management or senior supervisory role;

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Demonstrated experience supervising staff and leading a team in a fast-paced hospitality environment;

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Practical operational knowledge of gaming, TAB and food-and-beverage service;

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Strong customer-service skills and the ability to resolve issues professionally and efficiently;

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The ability to allocate work, provide staff direction and maintain service standards during busy trading periods;

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Sound understanding of liquor, gaming and workplace health and safety compliance requirements;

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Experience monitoring labour, stock and operational performance;

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Strong communication, leadership and problem-solving skills; and

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A positive, reliable and hands-on approach.

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Current RSA certification is required. Gaming and TAB licences, or the ability to obtain and maintain them, are highly desirable.

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What we offer:

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Competitive salary of$78,000-$80,000 per annum plus superannuation;

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A respectful and supportive workplace culture;

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Professional development and career advancement opportunities; and

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The opportunity to contribute to the continued success of a well-established regional hotel.

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Applicants must have the right to live and work in Australia on a permanent basis.

📌 Duty Manager - Gaming, TAB and Food & Beverage Operations (Marian)
🏢 Starpro
📍 Marian