The Responsive Maintenance Officer works as part of CHL’s operational team to deliver high quality service and ensure properties are maintained to a safe, functional and welcoming standard for customers. Working closely with the Responsive Maintenance Coordinator, you will help oversee responsive and vacated maintenance activities, liaise with contractors and internal stakeholders, and support the consistent application of CHL’s asset policies, procedures and standards.

- Provide advice and support in the management of CHL’s asset base.
- Supervise and oversee responsive and vacated maintenance of properties.
- Liaise and negotiate with relevant business units, consultants and contractors.
- Support asset management projects and work assignments.
- Undertake onsite maintenance work as required.
- Work with contractors to ensure agreed service standards and KPIs are met.
- Collaborate with the broader operations team and provide support across the team when needed.

What you’ll be doing.

The Responsive Maintenance Officer works as part of CHL’s operational team to deliver high quality service and ensure properties are maintained to a safe, functional and welcoming standard for customers. Working closely with the Responsive Maintenance Coordinator, you will help oversee responsive and vacated maintenance activities, liaise with contractors and internal stakeholders, and support the consistent application of CHL’s asset policies, procedures and standards.

- Provide advice and support in the management of CHL’s asset base.
- Supervise and oversee responsive and vacated maintenance of properties.
- Liaise and negotiate with relevant business units, consultants and contractors.
- Support asset management projects and work assignments.
- Undertake onsite maintenance work as required.




- Work with contractors to ensure agreed service standards and KPIs are met.
- Collaborate with the broader operations team and provide support across the team when needed.

What we’re looking for

We’re looking for someone who is practical, customer-focused and confident working with a range of stakeholders to deliver quality maintenance outcomes. You will bring sound judgement, strong organisational skills and a commitment to safe, compliant and responsive service delivery.

This role is perfect for someone who loves technology and thrives in a data-driven environment. You'll be naturally curious, quick to learn new systems, and comfortable turning data and insights into meaningful actions. Strong technical aptitude, commercial awareness, and the ability to make informed decisions will be key to your success.

- Sound knowledge and application of Work Health and Safety practices.
- Experience working with contractors, maintenance teams or asset/property related services.
- Ability to manage priorities, monitor work progress and deliver quality outcomes.
- Strong communication skills, with the ability to build positive relationships with customers, colleagues, consultants and contractors.
- A current driver’s licence.
- A White Card, or the ability to obtain one.
- Ability to complete satisfactory pre-employment checks, including Police, NDIS and Working with Children’s Checks.

Above else, we’re looking for people who bring our values to life every day:





- Teamwork – We collaborate, support each other and achieve more together.
- Integrity – We act with honesty, accountability and transparency.
- Service Excellence – We put people first, take initiative and strive to make a positive difference.
- Everyone Matters – We lead with empathy, respect and inclusion, valuing every person and perspective.

If you’re someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued — you’ll fit right in.

What’s in it for you.

At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer:

- A purpose-driven role with meaningful national footprint that makes a real impact.
- A collaborative, supportive and inclusive workplace.
- Adaptable work arrangements and opportunities for professional development
- One day off a year as ‘You Day’ to celebrate you
- Great salary + Super + Salary Packaging (increase your take home pay!) and much more.

Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home.

About CHL

At CHL, we’re working towards a world without housing poverty. As Australia’s largest regulated community housing provider, we’ve spent more than 30 years creating safe, secure and affordable homes where people can belong, thrive and build a brighter future. We’re a purpose-driven organisation, and our people are at the heart of what we do. Our values of Teamwork, Integrity, Service Excellence and Everyone Matters guide how we work, how we support our customers and how we make a difference in communities across Australia.

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📌 Responsive Maintenance Officer (Melbourne)
🏢 Community Housing
📍 Melbourne