Job Description

You are already good at what you do. Now you are ready to earn your stripes.

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You are the person who remembers the details, follows things through and makes sure the job actually gets finished.

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You do not need to be at the top of your game yet. You do need to be organised, switched on, comfortable with technology and hungry to succeed.

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At 1800 Projects, you will work directly with the business owners, learn how the entire operation works and become a trusted part of the team.

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If you want more responsibility, greater variety and the opportunity to build a genuine career, this could be the move you have been waiting for.

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About 1800 Projects

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1800 Projects produces signage, branded merchandise and uniforms for businesses across Australia.

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Established in the Sutherland Shire in 2006, we work across stadium branding, retail fit-outs, branded uniforms, promotional merchandise and major event activations. Our customers include some of the most recognised businesses and brands, including Coca-Cola, Channel Nine, Nova, Harley Davidson & Red Bull.

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We are a growing, hands-on business based in Miranda.

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Our directors and salespeople are winning work through our reputation, but too much of their time is being spent processing it. We need a capable Sales Administration Assistant who can take control of the details behind each job and help keep everything moving.

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The purpose of the role

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Your job is simple to describe: help our directors and salespeople sell more by taking responsibility for the administration that follows.

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You will assist with quotes, process orders, source products, communicate with suppliers, answer customer enquiries and make sure finished orders are checked, packed and dispatched correctly.

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Routine and repeat quotations may be prepared and sent independently using established pricing. More complex jobs will be prepared with guidance and approved before being issued. As your product knowledge and judgement develop, you will be trusted with more and rewarded accordingly.

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This is not a bookkeeping position, a production position or a purely desk-based administration role.

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It is a varied, hands-on sales administration role. When stock arrives or an order needs to leave, you will be involved in checking, packing, labelling and dispatching it properly, ensuring quality is at 1800 Projects standards.

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What you will be responsible for

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Preparing routine quotes using established pricing and supplier information

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Assisting the sales team with more complex quotations

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Processing customer orders accurately

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Coordinating sizes, quantities, colours and artwork approvals

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Keeping jobs moving and following up outstanding information

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Managing repeat orders and routine customer enquiries

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Maintaining accurate job and customer information

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Product sourcing and suppliers

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Sourcing uniforms, merchandise and related products

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Requesting and comparing supplier pricing

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Checking availability, lead times and minimum order quantities

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Communicating clearly with suppliers

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Raising problems early when pricing, stock or timing changes

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Customer service and reception

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Answering incoming telephone calls as the first point of contact for the business

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Responding professionally to customer enquiries by telephone and email

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Keeping customers informed throughout their order

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Following through on commitments and closing the loop

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Recognising straightforward sales opportunities and passing more complex enquiries to the appropriate person

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Stock, quality checking and dispatch

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Receiving and counting incoming stock

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Checking products against purchase orders and customer requirements

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Inspecting uniforms and merchandise for obvious faults or inconsistencies

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Organising products for decoration, collection or dispatch

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Packing orders carefully and presenting them professionally

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Labelling cartons and booking couriers

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Keeping the packing and dispatch area organised

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Who we are looking for

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You may currently work in administration, sales support, customer service, purchasing, order processing or office coordination.

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You might already work in signage, print, uniforms, workwear, merchandise or promotional products. If you do, we would particularly like to hear from you.

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However, industry experience is not essential. We will train the right person on our products, suppliers and systems.

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What matters most is how you work. You are someone who:

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Is highly organised and naturally pays attention to detail

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Can manage sizes, quantities, artwork approvals and deadlines at the same time

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Communicates confidently with customers and suppliers

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Follows through without needing to be constantly reminded

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Raises problems early instead of hoping they disappear

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Takes work off busy people rather than adding to their workload

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Is comfortable moving between office administration and hands‐on dispatch

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Learns quickly and responds well to feedback

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Takes pride in how an order looks when it leaves

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Wants to build a career, not simply fill a position

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Is ready to earn greater responsibility by demonstrating what they can do

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We are an AI-first business

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1800 Projects actively uses AI to reduce repetitive administration, improve accuracy and help our people work more efficiently.

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We are looking for a modern-thinking person who is comfortable using technology and naturally looks for better ways to get things done.

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You do not need to be an AI expert, but you should already be experimenting with tools such as ChatGPT, Claude or similar platforms.

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During the interview, we will ask you to describe one practical way you have used AI to save time, improve your work or solve a problem.

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If your instinct is to avoid new technology, this will probably not be the right environment for you. If your instinct is to explore it and work out how it can help, you will fit in well.

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What we offer

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$65,000 to $75,000 + 12% superannuation, based on experience and capability

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Full-time employment based at our Miranda office

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Direct training from the business owners

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Exposure to sales, sourcing, customer service, logistics and project delivery

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Genuine variety across products, customers and industries

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Modern AI tools that reduce repetitive administration

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Work for recognised brands on projects you can see in the real world

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Salary reviews as your capability and responsibilities grow

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A clear pathway from supporting jobs to managing routine jobs from beginning to end

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An established business with room for capable people to progress

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We are looking for someone who already has robust foundations and wants the opportunity to become exceptional.

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Currently employed?

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Applicants must currently live in Australia and hold full, unrestricted Australian working rights.

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This is a full-time, on-site position based in Miranda, NSW. It is not a remote or offshore position, and visa sponsorship is not available.

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Applications that do not meet these requirements will not be progressed.

📌 Sales Administration Assistant | Signage & Merchandise (New South Wales)
🏢 1800 For Promo
📍 New South Wales