Senior Insights Analyst | Financial Services & Customer Insights

Financial Services | Customer Insights | Quantitative Research | Data Storytelling
Love getting into the data, spotting what matters and turning it into a story that helps clients make better decisions?
Join a fast-growing global insights consultancy specialising in financial services, working with some of Australia’s biggest banks and financial brands.
You’ll sit within a growing ANZ insights team, using rich customer and market data to explore how Australians bank, borrow, save and spend and translating that into clear, commercially practical insight.

The Opportunity
Working closely with a major Tier 1 bank, you’ll analyse large-scale customer and market datasets to uncover trends, competitive movements and opportunities.
This is more than a reporting role. You’ll be encouraged to dig deeper, investigate what’s driving the numbers and help clients understand what the findings mean for their customers and business.
You’ll also support client presentations and gradually build your expertise across the financial services landscape.

What you’ll be doing

- Analysing quantitative market research and customer data
- Identifying trends, patterns and competitive movements
- Turning complex data into clear, engaging insight stories
- Producing polished client-ready reports and presentations
- Supporting research briefings and client presentations
- Using secondary economic and financial data to add context




- Collaborating with research, client service and consulting teams across Australia and globally

Who we’re looking for

You’ll ideally have around 2+ years’ experience in market research, insights, consultancy or a similar analytical role.

You’ll bring:

- Strong quantitative and analytical skills
- Experience using Excel and/or tools such as Q or SPSS
- Excellent written communication and PowerPoint skills
- A curious mindset and strong attention to detail
- Confidence communicating insights to clients and internal stakeholders

Financial services experience is highly regarded, but not essential.

Why join?

Alongside strong exposure to major financial services clients, you’ll benefit from:

- 25 days’ annual leave
- Hybrid working
- Birthday and charity leave
- Learning and development support
- Wellness and education allowances
- Regular social events
- Exposure to global teams and international markets

If you’re an analytically minded researcher who loves finding the story in the data and wants to build genuine financial services expertise, this could be a great next step.

Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.

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📌 Senior Insights Analyst | Financial Services & Customer Insights (Melbourne)
🏢 Resources Group
📍 Melbourne