Job Description

The Practice Manager is responsible for the strategic and operational leadership of Berwick Colorectal & Surgical Specialists. This role oversees all administrative, financial, and human resource functions of the practice - ensuring systems are efficient and compliant, staff are well-supported, and the practice operates to the highest standards of governance, patient experience, and financial performance. The Practice Manager is the primary point of accountability for practice-wide policy, procedure, and continuous improvement.

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Key responsibilities

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Assist Directors in strategic planning activities, including providing operational insights and data-driven recommendations, identifying opportunities for efficiency improvements and service optimisation, and supporting planning initiatives relating to workforce, workflow, and business growth

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Review, update, and continuously improve systems and workflows within Genie/Gentu PMS to maximise efficiency and accuracy

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Manage Genie/Gentu configuration including templates, appointment types, user access, and task management settings

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Identify system gaps and implement solutions that streamline administrative and clinical workflows

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Liaise with Magentus support as required for system troubleshooting, updates, and new feature adoption

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Maintain and improve digital filing structures and document management practices within the PMS

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Co-ordinate front reception operations and provide reception cover as required

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Manage administrative coordination between clinical, reception, and external stakeholders

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Oversee accurate and compliant billing, receipting, and configuration management in Eclipse, including troubleshooting and multi practitioner allocations

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Manage EOD/EOM audits, banking, reconciliations, and financial reporting to bookkeeper and each director

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Monitor debtors,



follow up outstanding/rejected claims, aged debt, and unmatched banking transactions

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Ensure compliance with Medicare, private health funds, WorkCover, and TAC billing requirements

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Manage inpatient and surgical billing for all surgeons, including high volume cycles, PRODA verification, hospital liaison, and gap payment confirmation

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Process refunds, cash and cheque receipts, and ensure secure, accurate reconciliation across all billing systems

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Manage end-to-end orientation and induction processes for current staff and consultants

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Develop, maintain, and update staff contracts in line with practice requirements and applicable awards

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Manage staff rosters and timesheets, including leave management and cover arrangements

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Facilitate and manage staff and business meetings, including preparation of agendas and minutes

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Support recruitment, onboarding, and performance management processes

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Monitor and track individual and team Key Performance Indicators (KPIs) across all administrative and operational roles

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About you

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Demonstrated experience in medical or specialist practice management

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Sound knowledge of medical billing, including Medicare, private health funds, WorkCover, and TAC

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Proven experience in staff management, including rostering, onboarding, and performance management

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Strong financial acumen, including experience with EOM reporting, banking, and budget management

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Demonstrated ability to develop and implement policies, procedures, and SOPs

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Excellent written and verbal communication skills with the ability to engage effectively with clinicians, staff, and external stakeholders

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Strong organisational skills with the ability to manage competing priorities in a fast-paced environment

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High attention to detail and commitment to accuracy across all administrative functions

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Experience in a specialist medical practice (desirable)

📌 Practice Manager (Victoria)
🏢 Avant
📍 Victoria