The role operates 9.5 hours per day, 57 hours per week, on a 6 days on, 1 day off roster, with the day off varying each week. The position is based in Current South Wales and focuses on delivering high-quality customer service within a government hotline context.
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Key responsibilities include responding to enquiries from community members, maintaining currency with hotline scripts and processes, and reporting progress to the Hotline Team Leader.
📌 Community Hotline Specialist (Orange)
🏢 Government client (agency undisclosed)
📍 Orange
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