Job Description

Help Desk Coordinator - Facility Management (Fixed Term)

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Keep Jobs Moving. Keep Clients Connected.

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Looking for your next opportunity in Facilities Management, customer service or administration?

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Modus Projects is looking for a Helpdesk Coordinator to join our Melbourne CBD team on a fixed-term contract through to December 2026 with potential for extension and perm roles.

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Based on Collins Street, this role is perfect for someone who thrives in a fast-paced environment, enjoys solving problems and takes pride in delivering great customer service.

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You'll be the key connection between clients, trades and our Service Coordinators, helping ensure jobs are allocated, followed up and completed on time.

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What You'll Be Doing

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- Answer inbound client enquiries via phone and email
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- Log, allocate and dispatch incoming work orders
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- Follow up open and aged work orders to keep jobs moving
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- Support Service Coordinators with planning, prioritising and scheduling jobs
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- Monitor jobs from allocation through to completion
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- Ensure client expectations, deadlines and KPIs are met
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- Maintain accurate job notes, records and client/contractor documentation
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- Ensure trades are aware of site inductions, safety requirements and client-specific protocols
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- Provide administrative support and cover for Service Coordinators when required
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- Deliver professional,



timely and helpful customer service across every interaction
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What You'll Bring

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- 2–3 years' experience in customer service, call centre, helpdesk or administration
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- A professional and confident phone manner
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- Strong written and verbal communication skills
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- Excellent organisation and time management
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- Ability to multitask and prioritise in a fast-paced environment
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- Strong attention to detail and a proactive approach
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- Ability to work independently while being a strong team player
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- Intermediate Microsoft Office skills, particularly Word and Excel
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- Robust computer literacy and confidence working with databases/CRM systems
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- Flexible and adaptable approach to changing priorities
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Why Join Modus?

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- Work in the heart of Melbourne CBD on Collins Street
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- Fixed-term contract through to December 2026
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- Monday–Friday roster between 7am–7pm
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- Work alongside an experienced and supportive FM team
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- Build valuable experience in a growing national facilities management business
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- Opportunities to develop your skills and career
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- Access to wellbeing initiatives and Employee Assistance Program
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Ready to Make an Impact?

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If you're organised, customer-focused and enjoy being the person who keeps things moving, this could be your next prospect.

📌 Help Desk Coordinator - Facility Management (Fixed Term) (Victoria)
🏢 Modus Projects
📍 Victoria