Job Description

Full-Time | Melbourne-Based | Competitive Salary + Super

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Intensive Care at Home

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www.intensivecareathome.com

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NOW HIRING

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NDIS Level 3 Support Coordinator

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Full-Time | Melbourne-Based | Competitive Salary + Super

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About Intensive Care at Home

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Intensive Care at Home (ICAH) is Australia's only third-party accredited specialist home nursing provider for ventilator-dependent adults and children. We hold ISO 9001:2015 and NDIS Quality and Safety Commission certification (BSI Group audited, zero non-conformances), and we employ over 150 Critical Care Registered Nurses across Victoria, NSW, Queensland, South Australia, and Western Australia.

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Our mission is to give medically complex NDIS participants the choice, dignity, and clinical excellence to live at home — not in an ICU. If you believe the same, we want to hear from you.

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Why This Role Is Different

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This isn't a high-volume, transactional support coordination role. At ICAH, our Level 3 Support Coordinators work with some of Australia's most clinically complex NDIS participants — people who are ventilator-dependent, tracheostomy-managed, or living with progressive neuromuscular conditions. You will work at the intersection of clinical care, NDIS funding navigation, and genuine family advocacy. Your decisions and advocacy change lives.

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The Role

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Reporting to the Clinical Operations Manager, you will lead Specialist Support Coordination (Level 3) for a caseload of high-complexity NDIS participants, coordinating the full ecosystem of supports needed to keep medically dependent people safely at home and out of hospital.

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Key Responsibilities

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- Manage a specialist caseload of NDIS participants with complex, high-intensity support needs including ventilator dependence, tracheostomy care, and progressive neurological conditions
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- Develop, implement, and review highly individualised NDIS plans, identifying appropriate funded supports and navigating complex plan management
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- Coordinate hospital-to-home discharge pathways in collaboration with ICU teams, discharge planners, and ICAH clinical nursing staff
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- Advocate powerfully on behalf of participants and their families within the NDIS system, resolving barriers and escalating where needed
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- Build and maintain relationships with LACs, plan managers, complex plsn managers, allied health providers, and hospital discharge teams
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- Prepare high-quality NDIS plan review submissions, progress reports, and support budgets
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- Participate in internal case conferences and contribute to a culture of clinical excellence and family-centred care
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- Maintain accurate and compliant records in line with NDIS Practice Standards and ICAH's ISO 9001:2015 quality framework
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- Travel within metropolitan Melbourne and regional Victoria as required; occasional interstate travel may apply
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What We're Looking For

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We welcome applications from candidates with a background in allied health, nursing, social work, or specialist support coordination — what matters most is your depth of experience with complex, high-intensity NDIS participants and your ability to advocate fiercely for people who depend on you.

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Essential

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- Demonstrated experience as an NDIS Level 3 Specialist Support Coordinator
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- Proven track record coordinating supports for high-complexity or high-intensity NDIS participants with 24/7 funded nursing care
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- Deep understanding of the NDIS Practice Standards, Pricing Arrangements, and plan review processes
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- Experience navigating hospital discharge pathways and working with clinical multidisciplinary teams
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- Exceptional written and verbal communication, with the ability to draft compelling plan review submissions and reports
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- Highly organised, self-directed, and able to manage a demanding caseload with competing priorities
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- Empathetic, resilient, and committed to the rights and dignity of people with disability
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- Current driver's licence and willingness to travel across metropolitan Melbourne, regional Victoria, and occasionally interstate
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- NDIS Worker Screening Check (or willingness to obtain)
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- Working with Children Check (or willingness to obtain)
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Highly Desirable

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- Proven track record as level 2 or level 3 NDIS support coordination or Clinical background in nursing, occupational therapy, physiotherapy, speech pathology, or social work preferred
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- Experience with medically complex, ventilator-dependent participants and/or those requiring tracheostomy management, home TPN, IV fluids management
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- Familiarity with NDIS Supported Independent Living (SIL), SDA, or in-home intensive care funding streams
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- Existing relationships with hospital discharge teams, ICU units, or rehabilitation facilities
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What We Offer

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- Competitive salary + superannuation, commensurate with experience
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- Flexible and hybrid working arrangements — we trust you to get the job done
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- A genuinely meaningful caseload: every participant you support has fought hard to be home, not in hospital
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- Ongoing professional development and training in complex/high-intensity NDIS coordination
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- A collaborative, clinically-led team of over 150 ICU-trained nurses and support professionals
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- Access to ICAH's deep clinical expertise — you will never navigate a complex case alone
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- The backing of Australia's only ISO 9001:2015 and NDIS-accredited specialist intensive care at home provider
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Intensive Care at Home is an equal opportunity employer. We welcome applications from all backgrounds, including people with lived experience of disability.

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NDIS Registered Provider Number: (phone hidden) | ABN: 29 154 438 178 | ISO 9001:2015 Certified

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Testimonials from current staff -

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"I love the flexibility of the remote work and helping people, we have a excellent team".

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"I always feel supported, I can speak my mind. We have autonomy. We are supported in putting our clients first and advocating for them".

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"I've never worked for a company like this before, it's so refreshing".

📌 NDIS specialist support coordinator (Victoria)
🏢 Intensive Care At Home
📍 Victoria