This position combines front-of-house reception and administration with ecommerce and digital support. You'll work closely with Management, Sales and Marketing and play an important role in both our day-to-day operations and online presence.
Key responsibilities
- Greet and assist customers and visitors professionally
- Answer and manage incoming phone calls
- Manage online chat enquiries
- Maintain a clean and organised reception and showroom area
- Receive deliveries and assist with stock and transfer paperwork
- Upload and maintain products in Magento
- Add and update product descriptions, specifications, pricing and images
- Assist with website updates and 404 URL redirects
- Assist with preparing website and social media content
- Use AI tools such as ChatGPT and Claude to assist with product content, research, formatting and everyday workflows
About you
- Minimum 1 year experience in reception, administration, ecommerce or a similar support role
- Excellent attention to detail and organisational skills
- Confident written and verbal communication
- Comfortable learning and working with new technology
- Proactive and able to work independently without constant supervision
- Able to manage competing priorities and take ownership of tasks
- Genuine interest in ecommerce, digital content, marketing and emerging technology
- Experience using AI tools such as ChatGPT is highly regarded
- Experience with Magento, Mac systems or Fishbowl Inventory is advantageous but not essential
About us
Cafeideas is a family-owned Australian business established in 2003. We supply commercial furniture and equipment to cafes, restaurants, hospitality venues and businesses across Australia, with showrooms in Sydney and Melbourne. We value people who are reliable, take initiative, communicate well and genuinely take ownership of their role.
Competitive salary based on experience
Full time Monday to Friday position
Varied role combining reception, ecommerce and digital work
Hands-on exposure to ecommerce, marketing and AI-assisted workflows
Opportunity to develop skills beyond traditional administration
Work directly with Management and key decision-makers
Established family-owned Australian business
Opportunity to grow as the role develops
#J-18808-Ljbffr
📌 Reception & Ecommerce Assistant (New South Wales)
🏢 Cafeideas
📍 New South Wales
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