We are seeking multiple Level 1 Service Desk Analysts to join a large and diverse IT setting based in Logan. This is an excellent opportunity for customer-focused IT support professionals who enjoy helping end users, resolving issues, and contributing to service improvements.

Working within a collaborative Service Desk team, you'll play a key role in reducing ticket backlogs, improving service levels, and delivering a positive support experience across a broad user base.

Responsibilities

- Provide first-line IT support and incident triage
- Log, diagnose and resolve technical issues
- Support Microsoft technologies including Outlook and Teams
- Troubleshoot hardware and peripheral issues
- Escalate complex incidents where required
- Deliver exceptional customer service and clear communication to users from diverse backgrounds

About You





- Previous Service Desk or IT Support experience
- Strong customer service and communication skills
- Knowledge of Outlook, Teams, Windows and hardware troubleshooting
- Experience in a council or large corporate environment will be highly regarded
- Able to start immediately or at short notice

What's on Offer

- 3-month contract with potential for extension
- 100% onsite role in Logan Central
- Flexible remote days available occasionally when required
- Rotating shifts: 7:00am to 4:00pm or 8:00am to 5:00pm
- Supportive team environment within a large and complex organisation

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📌 Service Desk Analyst (Queensland)
🏢 Data#3
📍 Queensland