Job Description

Reservations Coordinator | Margaret Family

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Join one of Sydney's most exciting hospitality groups in a pivotal role, coordinating reservations and bespoke events across our renowned venues in Double Bay.

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About Us

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The Margaret Family is the hospitality group led by celebrated chef Neil Perry, bringing exceptional food, service, and a philosophy of care to the Double Bay community. Our group includes multiple venues known for their warmth, professionalism and standout dining experiences.

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We are growing - and looking for an enthusiastic and highly organised Reservations Coordinator to be the face of our booking and event experience.

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Your Role

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As our Reservations Coordinator, you will:

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Manage all daily reservations across our venues

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Track bookings, confirmations and correspondence

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Uphold premium service standards at every guest touchpoint

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What We're Looking For

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2+ years' experience in a reservations coordination role within similar calibre restaurants

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A confident communicator with excellent phone and email etiquette

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Strong organisational skills and attention to detail

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Experience with SevenRooms and Triple Seat preferred

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Calm under pressure and solution-oriented

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Passion for food, events and delivering exceptional guest experiences

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Availability to work weekends and early evenings

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What We Offer

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Competitive hourly rate + tips

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Approximately 30 hours & 5 days per week, Wednesday to Sunday.

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Career development opportunities within a growing hospitality group

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Work closely with industry leaders and passionate professionals

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Staff benefits - dining discounts across the group, supportive team culture

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A beautiful Double Bay location and energetic work environment

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If you have any questions related to the role, please email [email protected]

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Applications will be reviewed as they are received

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Screening Questions

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- Do you have experience in a similar role?
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- Describe your customer service experience
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- Do you have a Responsible Service of Alcohol (RSA)?
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📌 Reservations Coordinator (New South Wales)
🏢 The Glen Hotel Pty
📍 New South Wales