Job Description

Department of Housing & Public Works QLD – Brisbane QLD

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- Deliver learning and development activities including information sessions, workshops and training to facilitate effective, consistent and informative customer service delivery.
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- Design, develop and review appropriate training and training materials on business systems, policies and procedures that assist staff to understand and apply their knowledge and training to practical workplace situations.
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- Coordinate the planning, administration, and resources necessary to prepare and deliver learning and development activities within agreed timeframes and to specified outcomes.
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- Evaluate and recommend suitable external training providers and facilitators to deliver training with an emphasis on providing value for money, consistency and quality outcomes.
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- Provide advice on contemporary training practices and methodologies to senior management and if appropriate adapting or modifying to suit individual locations and learning needs.
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- Evaluate internal and external learning and development activities and regularly monitor feedback to assist improved training methods and outcomes.
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- Conduct training needs analyses and develop relevant training plans.
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- Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
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Applications to remain current for 12 months.

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Job Ad Reference: QLD/700775/26 Closing Date: Friday 25 September 2026

📌 Learning & Development Officer (Frontline Services) (Queensland)
🏢 Department of Housing & Public Works QLD
📍 Queensland