Job Description

IT Helpdesk Officer

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Bepassionate. Be progressive. Hawkesbury City Council.

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- Salary negotiable $80k to $96k + Super
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- 9 Day Fortnight
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- Fitness Passport Option+ On-Site Parking
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Hawkesbury City
n Council is the largest local government area in metropolitan NSW covering 2,800
n square kilometres, incorporating both urban and rural communities. We are committed to working together to
n deliver outcomes for the community through innovation and best practice.

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Hawkesbury City Council strives to be an inclusive workplace
n for all people. We welcome and encourage applications from all ages and
n genders, Aboriginal and Torres Strait Islander peoples, people from culturally
n diverse backgrounds, the LGBTIQ+ community, veterans and people with
n disabilities.

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The Role

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Reporting to the Senior Network
n Administrator and based in Windsor, the IT Helpdesk Officer is the first line
n of contact for users by providing technical helpdesk support to Council Staff via phone calls,
n emails and in person. Your typical duties will include; call response,
n business application support, hardware faults, customer support of programs on
n PC's and LAN and administration support to the IT team. You will display a high
n level of customer service assisting employees with all IT related enquiries.

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About You

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You have demonstrated experience in managing and maintaining IT
n Support and Systems Helpdesk, with the ability to support both technical and non-technical
n users. You will have solid problem solving skills and the ability to manage
n competing priorities, implement change,



and deliver solutions. You are a proactive, adaptable professional with strong communication and interpersonal skills, with the ability to work independently or as part of a team.

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- Tertiary qualifications in Information Technology, IT Certification or working towards completing, or relevant industry experience
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- Demonstrated ability to provide desktop and application support
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- Excellent customer service and communication skills
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- Demonstrated business analysis and problem solving skills
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- The right to live and work in Australia
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- Class C Drivers Licence
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- WHS General Construction Work in NSW
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- Working with Children Check (WWCC)
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- Successful applicants will be required to undergo background (police) checks and medical declaration
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- Certificate in Information Technology Infrastructure Libraries (ITIL)
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- Knowledge and Awareness of cybersecurity principles and frameworks
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- Knowledge and understanding of IT network protocols
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- Experience with local government software such as Financials / Property and Rating / Records Management systems
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The Rewards

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An attractive
n salary will be negotiated with the successful applicant commensurate with
n qualification, skills, and experience.

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- Rostered Day Off
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- Flexible work arrangements
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- Health and Wellbeing Program
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- Long Service Leave after 5 years
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- Training and Development Opportunities
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- Employee Reward and Recognition program
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- Fitness Passport Option
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- Social Club - BBQs, Christmas parties, raffles and activities
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- Employee Assistance Program for employees and their family
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📌 IT Helpdesk Officer (Windsor)
🏢 Careers at Council
📍 Windsor