At FC Accounting Co, we support hospitality business owners with the financial clarity and guidance they need to run thriving businesses.
We’re not your typical accounting firm — our core values are authenticity, integrity, and a bold & fun approach to how we work with our clients and each other.
About the Role
We’re looking for a highly organised, people-focused Client Administrator & Onboarding Coordinator to join our growing team.
This is a client-facing role where you’ll be the first point of contact for many of our clients. You’ll play a key role in keeping things running smoothly — from answering phones and managing communication to supporting compliance, administration & client onboarding.
This position is ideal for someone who:
- Loves being organised
- Enjoys helping people
- Takes pride in getting the details right
- Loves chatting to people
This is a full time role, but the hours can be flexible for the right candidate.
Key Responsibilities
- Answer incoming calls and manage client enquiries
- Manage ATO correspondence and assist with lodgements (BAS, IAS, PAYG,
etc.)
- Handle incoming and outgoing mail
- Assist with company setups and ASIC compliance
- Maintain accurate client records and communication logs
- Support Pod Managers and Accountants with day-to-day admin
- Follow up outstanding information and keep workflows moving
- AML Compliance
- New Client Onboarding
About You
- Highly organised with strong attention to detail
- A confident communicator who enjoys working with clients
- Accounting firm experience
- Proactive and willing to learn
- Reliable and follows through on commitments
- Brings a positive attitude and enjoys being part of a team
Nice to have (but not essential):
- Exposure to ATO processes or compliance
- Accounts experience
Why Join Us?
- Versatile working arrangements
- Supportive, down-to-earth team culture
- A role where you genuinely make a difference to clients
- Opportunity to grow and develop within the business