Job Description

An exciting opportunity has become available for an experienced Technical Service Delivery Manager to join our Brisbane team.
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- Maintaining key client relationship, first point of contact and liaison
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- Major incident management, Escalation, Problem, Change and Release Management
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- Accountable for measuring, monitoring, and meeting service level targets
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- Accountable for streamlining operations and provide an outstanding client experience through proactive monitoring and alerting, efficient ticket management and the automation of repetitive technical and process driven tasks
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- Accountable for the successful onboarding of new managed services clients
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- Undertake continual risk management and service improvement initiatives for your areas of responsibility, including core platforms relevant to support services
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- Manage and review service quality to ensure the successful delivery of support services to key client account
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- Play a proactive role in fostering collaboration between Technology Services teams
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- Participation in continuous service improvement initiatives to drive efficiency and automation through innovation
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- Prepare and attend monthly service review meetings with key clients including emergency meetings as required
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- Provide regular internal and external reports, on the teams operations, services levels and other measures as required
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- Manage and conduct performance reviews for your team, and all daily, weekly and monthly management tasks and discussions to maintain a happy, healthy and engaged team.
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Personal attributes that will lead to your employment:

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- Easily connects with a broad range of people
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- Builds trusting and open relationships
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- Communicates clearly and effectively with a diverse range of people
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- Positive, resilient and high-energy
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- Manages sensitive and confidential information with absolute discretion
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- Enjoys mentoring and coaching their employees to their full potential
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- Focuses on the important and filters out the unimportant
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- Delivers pragmatic and efficient solutions, in a timely fashion
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- Loves finding efficiencies and streamlining processes
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Experience and Knowledge Sought:

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- 3+ years' Service Delivery
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- ITIL Certified
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- 5+ years background in IT technologies and solutions
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- 2+ years proven Project Management experience
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- Experience in and understanding of the Managed Services Environment
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- Demonstrable experience with client and issue management
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- A technical background and maintained understanding of current technologies and solutions
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Unlock job insights

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Hirer responsiveness Salary match Number of applicants

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Information Technology Services 101-1,000 employees

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Nexon is an award-winning digital consulting & managed services partner for mid-market, enterprise & government organisations across Australia. We have a uniquely broad suite of solutions to service clients who require end-to-end capabilities coupled with specialist expertise in security, cloud, & digital solutions. As a certified & accredited local and state government provider, CREST- and ISO-certified, Nexon partners with world-class technology vendors to deliver innovative & integrated solutions.

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Nexon is an award-winning digital consulting & managed services partner for mid-market, enterprise & government organisations across Australia. We have a uniquely broad suite of solutions to service clients who require end-to-end capabilities coupled with specialist expertise in security, cloud, & digital solutions. As a certified & accredited local and state government provider, CREST- and ISO-certified, Nexon partners with world-class technology vendors to deliver creative & integrated solutions.

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Perks and benefits Competitive Salaries Employee Referral Bonuses Flexibility And Work-Life Balance Passionate Day Support For Mental And Physical Health. Paid Parental Leave From 6 Months Of Tenure Annual Development Day

📌 Service Delivery Manager, QLD (Queensland)
🏢 Nexon Asia Pacific
📍 Queensland