Job Description

Job Type: Permanent position | Full time position

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Job Description

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Holistic Migration Solutions PTY LTD Employment Type: Full-time Salary: AUD $75,000 – $95,000 per annum + superannuation

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Holistic Migration Solutions is seeking an experienced and organised Office Manager to coordinate the day-to-day administrative and operational functions of our migration and education services office.

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Key Responsibilities

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- 1. Oversee daily office administration, facilities, equipment, supplies and workplace resources.
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- 2. Supervise administrative operations, allocate staff workloads and coordinate rosters and operational priorities.
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- 3. Manage recruitment, onboarding, staff training, performance reviews and KPI monitoring.
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- 4. Coordinate payroll through Xero, monitor office expenses and liaise with accountants on financial administration.
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- 5. Maintain CRM systems, client databases and business records, ensuring accuracy, confidentiality and effective document control.
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- 6. Coordinate internal meetings, communicate operational updates and implement improvements to office procedures and workflows.
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- 7. Manage escalated client enquiries and coordinate resolutions with Registered Migration Agents and relevant team members.
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- 8. Coordinate digital marketing,



social media and promotional activities with the marketing team.
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- 9. Monitor office practices to support compliance with privacy, workplace health and safety, organisational and applicable migration‐industry requirements.
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- 10. Support management in improving business processes, staff productivity and overall service delivery.
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Qualifications & Experience

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- 1. Bachelor's degree or higher qualification with a minimum of 3 years of relevant experience in office management, business administration or a comparable operational role. Substantial relevant experience can be considered in lieu of formal qualifications.
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- 2. Strong organisational, communication, leadership and problem‐solving skills.
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- 3. Experience with Xero, CRM systems such as Monday.com, payroll and client administration will be highly regarded.
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- 4. Flexibility to work outside standard Monday-to‐Friday business hours may be required based on operational needs.
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About You: You will be a highly organised professional with the ability to manage staff, systems and competing operational priorities in a fast‐paced professional services environment.

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You will demonstrate sound judgement, attention to detail and the ability to maintain efficient and qualified office operations.

📌 OFFICE MANAGER (Victoria)
🏢 Holistic Migration Solutions
📍 Victoria