Complete Belting Solutions Pty Ltd is an Australian conveyor and asset maintenance management company that manufactures and supplies leading products and technical services to industrial, quarry and mine sites across Australia.
We have an opportunity for an experienced Operations Coordinator to focus on the planning, organisation and oversight of work undertaken by our Melbourne service team. Reporting to the Operations Manager, the key purpose of this role will be to ensure that the service team provides quality and effective service to customers in the most cost-effective manner and also to ensure that CBS’s WHS standards are upheld.
The successful applicant will have a strong focus on customer service, strong time management skills and the ability to multi-task. Excellent communication skills and intermediate computer skills are all essential for this role.
The competitive remuneration package offered includes the provision of a company vehicle.
This diverse role will see you:
Schedule, plan, organise and prepare for all service department activities on a daily basis
Breakdown and project coordination
Communicate directly with, and prioritise the needs of, customers
Engage in onsite job oversight
Prepare job scope and WHS documentation including SWMS, QA reports, etc
Ensure timely service delivery and complete customer satisfaction
Ensure fulfilment of customer orders and deliveries
Dispatch and receipt of product
Adhering to company policies and procedures
Ensure that the company’s workplace health and safety policies are upheld and that obligations are met
Suitable applicants will possess the following qualities:
Demonstrated experience in operations planning in a rapid-paced and environment
Proven ability to manage human and plant resource scheduling
Commitment to quality and concern for job-turnaround and customer downtime
Because we are a 24/7 breakdown company, a willingness to be available for customer enquiries after hours and on weekends is essential
Enthusiasm and commitment to the efficient operations of a service business
Ability to manage customer expectations
Ability to motivate and manage a team
High level communication, customer service and interpersonal skills
Excellent time management and organisational skills
Strong attention to detail
Ability to multi-task in a dynamic environment
Ability to work autonomously without direction, as well as part of a team
Confidence in making sound decisions in a fast-paced environment
Self-motivated with a strong work ethic
Commitment to the highest Work Health Safety and Environment standards in all activities, with the ability to apply workplace health and safety policies and procedures
The ability to operate at a high-level even when under pressure
A responsible attitude, with a willingness to be held accountable
Strong levels of numeracy and literacy competency
Intermediate level of computer literacy
Please note that applicants without a current drivers licence will not be considered.
Please note that candidates may be required to undertake a pre-employment medical evaluation and submit to a drug and alcohol test.