Job Description

At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership - we're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

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You'll be excited to work in this role if...

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You love the satisfaction of giving a customer a straight, honest quote and the skill to explain why the work matters without ever feeling like a pushy salesperson.

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You're organised enough to keep multiple jobs and customers moving at once, and confident enough to make commercial calls on the spot.

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You want ownership of a real commercial outcome - not just processing jobs, but shaping the revenue and reputation of a busy workshop.

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About the role

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As Service Advisor, you'll be the bridge between our customers and our workshop. You'll take on the jobs that need real judgement - assessing vehicles, building quotes, upselling where it's genuinely warranted, and seeing each job through to a smooth handover. It's a role where trust and commercial performance go hand in hand.

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What you'll be doing

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- Generating accurate, transparent quotes using our pricing schedule and agreed markup.
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- Reviewing vehicle condition, mileage, and service history to identify and recommend additional work - balancing revenue with honesty.
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- Keeping customers informed at every stage, from initial quote through to completion and payment.
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- Issuing accurate invoices and processing payments,



ensuring everything reflects what was agreed.
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- Confirming work meets the agreed scope before vehicle release and making sure any safety recommendations are always evidence-based.
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What you'll bring to Splend

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- A background in a dealership, workshop, parts or similar customer-facing automotive role.
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- Robust customer service and negotiation skills - you know how to have commercial conversations without burning trust.
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- Comfort working across quoting, CRM, and invoicing systems.
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- A solid working knowledge of vehicle servicing and common wear items.
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- A sales style built on transparency, you'd never recommend work you couldn't justify.
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Benefits & Support:

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- Bonus scheme: Chance to earn based on your performance
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- Day off for your Birthday!
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- Salary packaging with 15% employer contributions for Electric Vehicles
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- Dedicated Learning & Development platform
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- Socials: budget for team and company wide social initiatives
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Our Process

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- Intro with our Talent team to understand your background, aspirations, and answer your questions.
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- Interview with the hiring manager to discuss your experience and how it aligns with this role
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- Where it applies, we'll ask you to complete a practical case study
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- Final interview to discuss Splend's long-term vision and to check any remaining questions.
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Diversity & inclusion

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At Splend, we value diversity and inclusion and consider it key to our success. We're dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.

📌 Service Advisor (Victoria)
🏢 Splend
📍 Victoria