Job Description

The Opportunity:

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We are currently partnering with a well-established and growing organisation based in Dandenong South to recruit a Customer Service Coordinator.
n This is a fantastic opportunity for an experienced customer service professional who enjoys managing customer relationships, coordinating orders and working closely with internal teams in a fast-paced environment.
n You will be a key point of contact for customers, managing enquiries and orders from initial request through to delivery while liaising closely with sales, warehouse, logistics and operations teams.

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Key Responsibilities:

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- Manage customer enquiries via phone and email
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- Process and coordinate customer orders from initial enquiry through to delivery
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- Provide customers with updates on orders, stock availability and delivery timeframes
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- Liaise with warehouse, logistics, sales and operations teams
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- Prepare quotes, invoices, order confirmations and relevant documentation
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- Proactively follow up outstanding orders and assist with resolving customer issues
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- Maintain accurate customer, pricing and order information within internal systems
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- Build strong relationships with customers and internal stakeholders
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- Provide general customer service and administrative support as required
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About You:

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- Previous SAP experience is essential
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- Previous experience in Customer Service, Order Management, Sales Support or a similar role
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- Strong customer service and communication skills
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- Experience managing customer orders from end to end
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- Excellent attention to detail and organisational skills
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- Confidence managing multiple customer requests and competing priorities
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- Previous experience within manufacturing, distribution, wholesale, FMCG or another product-based environment is highly regarded
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- A proactive, positive and team-focused approach
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The Benefits:

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- $70,000–$80,000 + Superannuation depending on experience
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- Full time permanent opportunity
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- Dandenong South location with onsite parking
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- Supportive and collaborative team environment
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- Varied role combining customer service, order management and administration
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- Opportunity to build your experience within an established and growing business
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📌 Customer Service Coordinator (Victoria)
🏢 Sharp & Carter
📍 Victoria