Project Support Officer - Systems Transformation

Queenslanders with Disability Network – Spring Hill QLD

Projects SupportOfficer – Systems Transformation

Contract type

Fixed term contract until 30 June 2027

Work Type

Full time (38 hours per week)

Classification

Social, Community, Home Care and Disability Services Industry Award 2010 – Social and Community Services Employee,Level 4.1

Total Remuneration

$46.70per year (pro rata where applicable), plus 12% Superannuation, 17.5% leave loading and the option to salary sacrifice up to $15,900 to increase your take home pay

Location

Brisbane

Position Title

Projects SupportOfficer – Systems Transformation

Contract type

Fixed term contract until 30 June 2027

Work Type

Full time (38 hours per week)

Classification

Social, Community, Home Care and Disability Services Industry Award 2010 – Social and Community Services Employee,Level 4.1

Total Remuneration

$46.70per year (pro rata where applicable), plus 12% Superannuation, 17.5% leave loading and the option to salary sacrifice up to $15,900 to increase your take home pay

Location

Brisbane

About Queenslanders with Disability Network Ltd (QDN)

QDN has a rich history of 25 years as an organisation of, by, and for people with diverse disability.Our work is centred around a thriving, state-wide network of over 3,000 people with disability and their supporters. Together we inform, connect, lead, and influence change to deliver an inclusive Queensland community. Our members are at the heart of everything we do.

Our vision is that people with disability are active and valued citizens of Queensland.

Our mission is to empower people with disability to be fully included as citizens in the social and economic life of the community.

Our motto is‘Nothing about us, Without us’.

QDN exists to:

- promote andmaintainactive, vibrant networks that inform our work
- let people know about the lives of people with disability and how to best talk with us
- influence governments and others to bring about full and equal participation and citizenship; and
- grow an independently sustainable,effectiveand accountable organisation that reflects our values,visionand mission.

POSITION SCOPEAND PURPOSE

The Projects Support Officer position reports directly to theManager – Operations and Organisational Support and works as part of a team where interdependencies and collaborationwith colleagues, QDN members and internal and external stakeholders are critical to the successful delivery of projects,servicesand activities.

TheProjectsSupport Officeris accountable for the delivery of work assignments and projects, recognising when matters need to be referred to management for resolution.They will work to ensure thetimelyachievement of deliverables,



within agreed budgets and performance levels. The position may require some travel.

The appointee will work within the requirements of relevant legislation including the Queensland Human Rights Act, and QDN’s Quality System,demonstratecommitment to continuous improvement and contribute to internal and external auditing processes as required under ISO9001.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The appointee will fulfil the accountabilities of this rolein accordance withhuman rights principles and QDN’s ethics, principles and values as reflected in the organisation’s strategic plan 2024-28.TheProjectsSupport Officer willbe responsible for:

- Assistand support the delivery of pieces of work throughorganisationalprojects including delivery of activities, tracking data and information and administration in conjunction with Lead and other relevant teamsincluding:
- Support system audits and system improvements across the organisation including to improve data quality, user engagement, workflow efficiencies, automation, digitaltransformationand other new implementations.
- Provide responsive systems support across the organisationincluding troubleshooting systems issues.
- Assistin thetraining of staff,administration and development of the CRM system andassistinidentifyinggaps in data collection and implement standardised data governance protocols.
- Provide input to the development of tools that enhance QDN’s capacity to measure impact, supportdecision-makingand streamline operations.
- Assistin creating dashboards to improve reporting
- Support effective communication and liaison with broad range of stakeholders in QDN’s work including internal staff, management, customers, consultants, and other external project stakeholdersincludingdevelopment of materials fortraining and guidance for commonly used systems.
- Assistwith the preparation of project reporting mechanisms and ensure they are communicated with internal and external stakeholders asrequired
- Contribute to continuous improvement culture, businessand organisationalprocess improvementsusing digital toolsand the growth and reputation of QDNthroughcontributing to actions andappropriate change
- Fulfil this rolein accordance withQDN’s policies and proceduresand the Quality Management System.
- Carry out other duties asdeemedreasonable andappropriate tothe role as directed by the Lead/Manager.

KNOWLEDGE,SKILLSAND ATTRIBUTES





- Demonstrated high level communication and interpersonal skills, with the ability to:

- build andmaintaineffective working relationships
- provideexpertadvice toa range of stakeholders, including QDNstaff, QDNmembers, supporters and allies, Government and Community stakeholders
- effectively communicateinformation and ideasand work cooperatively with others
- work as part of a team in a complex and changing environment, and ability to manage competing demands within limitedtimeframes

-Ability to workwithin established procedures, towards outcomes within defined constraints, manage competing priorities and solve problems using established guidelines

- Ability to work independentlyand as part of a team, exercisingappropriate initiativeandjudgement to solve problemsand seek guidance where appropriate

- Ability to work toidentifybusiness needs and provide recommendations about system solutions.

Technical knowledge in working with digital systems includingMicrosoft 365,Dynamics365,PowerAutomateand Power BI applications.

- Ability to collaborate and consult with stakeholders to co-design systems.

-Soundlevel of knowledge andawareness of the disability sector and/or experience supporting projects in the disability sector would be considered an asset.

QUALIFICATIONS

University degree and/or equivalent relevant worked experience in the areas of business administration, technology, or a related field.

KEY JOB REQUIREMENTS

- Positive Exemption Notice (Yellow Card)
- Essential
- Police Check
- Essential
- Drivers Licence
- Desirable

ABOUT OUR WORKPLACE

Benefits of joining us include;

- Meaningful, member-led work:You’llhave the opportunity to learn from and work alongside people with disability to work together towards creating a more inclusive community.Meet our members and learn more about QDN by watchingourmembership campaign video.
- Competitiveremuneration:$46.70perhourplus 12% superannuation and 17.5% leave loading.
- Salary sacrifice:Optionto package up to$15,900annually to increase your take-home pay.
- Supportive, inclusive team:A friendly and inclusive workplace where diverse perspectives are valued
- Accessible office in central location:Our offices are close to public transport in Spring Hill

EQUALITY STATEMENT

QDN is an equal prospect employer. We celebrate diversity and welcome applications from people of all backgrounds,identitiesand cultures. We deeply value lived experience and strongly encourage applications from people with disability, and from people with family or community connections to disability.

QDN is committed to increasing employment of Aboriginal and Torres Strait Islander peoples and strongly encourages Aboriginal and Torres Strait Islander applicants to apply.

#J-18808-Ljbffr

📌 Project Support Officer - Systems Transformation (Queensland)
🏢 Queenslanders with Disability Network
📍 Queensland