Job Description

We are now seeking a newly created role of Service & Contract Maintenance Coordinator to join our service team at our Hallam Truck Centre

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Assume responsibility for providing the highest level of customer service and commitment by creating maintenance contracts & ensuring business and customer satisfaction throughout the term.

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Amazing Employee Benefits!

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In return for your dedication and commitment you will receive excellent employee benefits:

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- Onsite fully equippedFREE GYM
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- Competitive and above award hourly rates $$$
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- Ongoing development opportunities with an opportunity to build a successful long-term career
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- Generous parental leave and study leave policies
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- Opportunities to access volunteer days, apply for study leave and parental leave
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- Opportunities to support community partnerships with our Group CMV Foundation
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- Become part of the longstanding and highly successful CMV Group of companies
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- Enjoy annual company dinners, picnics and other wellbeing initiatives
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- Improve yourwellbeingwith our CMV Care platform including access to income and health insurance programs as well as free monthly onsiteMyotherapy treatments
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Your day will include

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- Greet and assist customers in person or by phone and determine the customer's needs and vehicle data
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- Plan and coordinate the schedule of service maintenance in line with workshop capacity.
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- Liaise with customers regarding invoice queries resolving any issues promptly.
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- Prepare customised maintenance schedules to suit varying applications of customers.
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- Present contract options to customers at point of vehicle sale and actively pursue new accounts
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- Communicate repairs with customers, working closely with the workshop team and upselling additional works when possible.
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- Ensure Customer Service matters are dealt with promptly and efficiently
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You will have

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- Trade qualifications and or demonstrated industry / senior administration experience
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- Previous automotive experience, preferred
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- An ability to work autonomously and with a variety of key stakeholders
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- Outstanding customer focus and communication skills
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- Exceptional computer literacy and sound organisational skills
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- High levels of accuracy and attention to detail
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📌 Service & Contract Maintenance Coordinator (Victoria)
🏢 Commercial Motor Vehicles
📍 Victoria