Do you have a background in helpdesk support, and a passion for helping customers?

We’re looking for a Service Desk Analyst with strong Microsoft and Intune experience to join a busy technology environment on an initial 3-month contract.

This is a great opportunity for someone who enjoys being the person people turn to when technology isn’t playing nicely — whether that’s troubleshooting a Microsoft 365 issue, managing devices through Intune, or getting a user back up and running quickly.

What you’ll be doing

- Providing Level 1/2 service desk support across hardware, software and Microsoft technologies
- Supporting Microsoft 365, Windows 10/11, Entra ID and Active Directory
- Managing and troubleshooting devices through Microsoft Intune
- Assisting with device provisioning, configuration, compliance and deployment
- Troubleshooting laptops, desktops, applications, printers and peripherals
- Managing incidents and requests through an ITSM platform
- Escalating more complex issues while taking ownership through to resolution
- Supporting users across a fast-paced corporate environment





To be sucessful in this role,you will need tobe a confident support professional who can combine solid technical skills with great customer service.

Ideally, youwill have experience with:

- Hands-on Microsoft Intune experience
- Strong Microsoft 365 and Windows troubleshooting skills
- Experience with Entra ID / Azure AD and Active Directory
- ServiceNow or another ITSM platform experience
- Excellent communication and stakeholder skills
- A practical, solutions-focused approach
- The ability to hit the ground running in a contract setting

This is an intial 3 monthcontract with an immediate start, working within a skilled technology team where you’ll gain exposure to a broad Microsoft environment and make an immediate impact.

If you’re a Service Desk Analyst who knows your way around Intune and the Microsoft ecosystem and you’re ready for your next contract, we’d love to hear from you.

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📌 Service Desk Analyst - Microsoft Intune (New South Wales)
🏢 Bluefin Resources
📍 New South Wales