Revenue Officer (Work Cover) Business Support Services - Cairns

Work collaboratively to make a difference.

Make a real impact where it matters most – join the Business Support Services as a Revenue Support Officer (Work Cover). Be part of a passionate team delivering world-class healthcare in one of Australia’s most stunning and diverse regions. In your current role you will serve as a subject matter expert, taking ownership of high-value and complex accounts to ensure Own Source Revenue (OSR) is appropriately identified to maximise full recovery for the health service.

Make the move. Make a difference.

Work collaboratively to make a difference.

Make a real impact where it matters most – join the Business Support Services as a Revenue Support Officer (Work Cover). Be part of a passionate team delivering world-class healthcare in one of Australia’s most stunning and diverse regions. In your new role you will serve as a subject matter expert, taking ownership of high-value and complex accounts to ensure Own Source Revenue (OSR) is appropriately identified to maximise full recovery for the health service.

About us:

The Private Practice and Revenue team has a Health Service-wide strategic financial and policy focus. We manage accounts receivable, banking, and debt management services for Cairns Hospital, alongside ensuring Own Source Revenue legislative compliance across all facilities and functions within the Health Service.

We're committed to improving the health and wellbeing of people in Far North Queensland by providing high quality acute health care services.

Our values were developed by our staff, patients and community. They guide our work and actions every day. Our staff are part of the community we serve. We believe that we can improve health outcomes by involving our community in the planning and evaluation of their local health services.

About your opportunity:

In this position you will…

- Take ownership of the WorkCover portfolio as your primary focus,



alongside other high-value Own Source Revenue (OSR) accounts (such as international insurers, and DVA), negotiating payment guarantees and reviewing clinical documentation to ensure the hospital is appropriately reimbursed.
- Guide patients seamlessly through complex funding pathways including compensable categories (WorkCover QLD and MAIC), Medicare-ineligible, Reciprocal Health Care Agreements, and private health insurance elections. This requires assessing eligibility and liability, conducting difficult conversations regarding Informed Financial Consent, and supporting patients with claim documentation to minimise stress, demonstrating resilience and professionalism to ensure their clinical care and recovery remains the priority.
- Liaise closely with clinical staff (Doctors, Nurse Unit Managers, and Social Workers) to educate them on the necessity of correct paperwork, particularly for work-related injuries, to prevent revenue leakage.

For more information about this role, please refer to the attached Role Description.

Vaccine Preventable Diseases (VPD)evidence as required for your employment in accordance with legislation/government policy and Directives.

What we offer:

Cairns and Hinterland Hospital and Health service offer a number of workplace benefits. Besides attractive remuneration, generous superannuation, salary packaging and career development opportunities, we value a healthy work/life balance that allows you take advantage of the sunshine, hiking tracks, swimming spots, reef and rainforest.

Learn what it's like to work with us, in an inclusive and supportive work environment.

Discover our dynamic and culturally diverse region through community and lifestyle.

Listen to what some of our staff have to say about working in our regions.

Visit our website to learn more about our hospitals and health centres.

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📌 Revenue Officer (Work Cover) Business Support Services - Cairns (Cairns North)
🏢 Queensland Health
📍 Cairns North