Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels including PARKROYAL Parramatta, conveniently located in the epicenter of Parramatta's busy eat street. Featuring 286 guest accommodation rooms, 13 meeting spaces, Table 30, BAR30 & Bistro, PARKROYAL Parramatta is the best choice among Parramatta’s hotels.
Pan Pacific Hotels Group is proud to be thefirst hospitality group in Oceaniato be awarded theGlobal Sustainable Tourism Council (GSTC)certificationfor all six of our Australian properties! This is a significant achievement that demonstrates our unwavering commitment to sustainability and responsible tourism.
We are seeking a motivated Reservations Agent to join our team on a full-time fixed-term contract, reporting to the Reservations & Distribution Manager. This position is offered to provide parental leave cover.
This is a great opportunity to work within a robust team to develop your career in a supportive and fun environment.
- Attractive salary package
- Discounted parking onsite
- Hotel discounts through our global alliance program Discovery
- 50% off food and 50% off beverages at the hotel’s outlets
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties
- Ongoing learning and development through our learning experience platform
- Complimentary meal whilst on shift
- Health and Wellbeing - Employee Assistance Program & access to discounted BUPA health cover (offered at a special rate and not part of the standard package)
- Reward and Recognition Program
You will be responsible for:
- Processing reservations and enquiries across all booking channels
- Accurately entering and maintaining reservations within Opera
- Completing pre-arrival checks to ensure guest profiles, preferences and booking details are up to date
- Responding to guest, corporate and travel agent enquiries in a professional and timely manner
- Developing positive relationships with regular guests, clients and booking agents
- Coordinating with Front Office and other departments to ensure a seamless arrival experience
- Maintaining knowledge of current room rates, packages and promotions
- Contributing to the achievement of departmental service and performance objectives
Ideally you will have:
- A passion for delivering exceptional customer service and memorable guest experiences
- Strong attention to detail
- Excellent verbal and written communication skills
- Sound knowledge of Microsoft Office applications
- Previous experience using Opera Cloud and/or Opera PMS is preferred
- Ability to multitask and work accurately and efficiently in a busy environment
- Excellent time management and organisational skills
- Previous Reservations, Front Office, Hospitality or Tourism experience will be advantageous
- Availability to work Saturdays as part of a 7-day rotating roster