Job Description

CoopAir Heating and Cooling – Bayswater VIC

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Coop Group – Bayswater, VIC
n Full-time | Monday to Friday | 8:00am – 4:30pm

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About the Role

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Coop Group is a growing heating and air conditioning business based in Bayswater, and we are looking for a Receptionist to join our team.

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This is an important role within our business, as the Receptionist is the first point of contact for our customers. We want every customer to have a great experience from their very first interaction with us, so having an excellent customer service approach and confident, professional phone manner is essential.

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You will also play an important part in keeping our technicians and office running smoothly. This is a busy role where there is always something to do, and we are looking for someone who is proactive, organised and willing to jump in and help wherever needed.

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Key Responsibilities

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- Answering and managing incoming phone calls
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- Providing friendly, skilled and helpful customer service
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- Responding to customer enquiries and incoming emails
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- Receiving and processing work orders emailed through from customers and property managers
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- Scheduling work orders and jobs with technicians accordingly
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- Scheduling technicians for service, repair and installation jobs
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- Communicating with technicians throughout the day to ensure their schedules run smoothly
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- Keeping customer and job information accurate and up to date
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- Assisting with general administration and office tasks
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- Supporting other members of the office team when required
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- Identifying tasks that need to be completed and taking initiative without always needing to be asked
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- Helping ensure the day-to-day operations of the business run efficiently
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About You

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We are looking for someone who:

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- Has an excellent and confident phone manner
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- Understands the importance of making a great first impression
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- Provides exceptional customer service
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- Is friendly, approachable and professional
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- Has excellent attention to detail
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- Is highly organised and able to manage multiple tasks
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- Is proactive and takes initiative
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- Can work efficiently in a busy environment
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- Is confident communicating with customers and technicians
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- Is reliable, punctual and willing to learn
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- Is a team player who is happy to help others when needed
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- Doesn't need to constantly told what needs to be done
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- Takes pride in their work and wants to contribute to the overall success of the team
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What We Offer

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- Full training and ongoing support
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- Stable, long-term position
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- Friendly and supportive team environment
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- Opportunity to develop your skills within a growing business
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No Experience Required

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What matters most to us is finding someone who has the right attitude and work ethic — someone who is organised, proactive, enjoys helping people and wants to be part of a team.

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If you're someone who likes to stay busy, enjoys working with people and takes pride in keeping things organised and running smoothly, we'd love to hear from you!

📌 Receptionist (Victoria)
🏢 CoopAir Heating and Cooling
📍 Victoria