Location: Sunshine Coast
n Employment Type: Full-Time
n Salary: $60K Base
n On Target Bonuses: $20,000-$25,000.00
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ABOUT EFC
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Epoxy Flooring Co (EFC) is South East Queensland's leading epoxy flooring specialist.
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We transform garages, commercial premises and industrial facilities with premium epoxy flooring systems designed to look incredible and perform for years.
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As our company continues to grow, we are seeking an ambitious and motivated Customer Service Representative to join our team and help drive the next stage of growth.
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ABOUT THE ROLE
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This is a consultative customer service & sales role focused on converting customer enquiries into bookings.
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You'll spend most of your day on the phone to homeowners, builders, property managers and business owners to assess their needs, provide recommendations and recommend epoxy flooring solutions.
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You'll be supported by proven systems, strong marketing and a growing brand reputation.
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KEY RESPONSIBILITIES
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- Attend scheduled client consultations via phone
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- Assess project requirements and take measurements
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- Recommend suitable flooring solutions
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- Prepare and present quotations
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- Follow up leads, quotations and sales opportunities
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- Build solid relationships with clients
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- Maintain accurate CRM records
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- Achieve agreed performance targets
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- Represent EFC professionally at all times
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ABOUT YOU
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You are a confident communicator, down to earth and friendly person who enjoys meeting people and helping clients find the right solution.
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You take pride in your work, are highly organised and motivated by achieving results.
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ESSENTIAL REQUIREMENTS
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- Previous customer service experience
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- Strong communication and interpersonal skills
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- Professional presentation
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- Self-motivated and driven
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- Ability to work independently
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- Computer skills are very important
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- Ability to deal with high volume and highly paced sales process You must have a sense of humour and enjoy workplace banter!! WHAT WE OFFERn n
- Competitive base salary
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- Uncapped commission structure
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- Phone and technology provided
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- Ongoing sales training and support
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- Career progression opportunities
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- Strong lead generation systems
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- Supportive team environment
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WHY JOIN EFC?
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At EFC, we're building more than just a flooring company.
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We're building a modern, systems-driven business that values professionalism, accountability, continuous improvement and exceptional customer service. As we grow nationally there will be significant opportunities for our team members to take on bigger roles.
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This is an opportunity to join a growing company where your contribution genuinely matters and where high performers are rewarded. We have a relaxed work environment and are a small family based business that values work/life balance.
📌 Totally Rockin Customer Service Consulant (Noosa Heads)
🏢 Epoxy Flooring
📍 Noosa Heads
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