Job Description

Join One of Victoria's Leading Electronic Security Companies

n

Protection Pacific Security is a proudly Australian-owned security company established in 1992. We specialise in the design, installation, monitoring and maintenance of electronic security systems including CCTV, Access Control, Intruder Detection and Integrated Security Solutions.

n

Due to continued growth, we are seeking an organised and proactive Service Coordinator / Administration Officer to join our team at our modern Carrum Downs office.

n

This is a pivotal role within our business, helping coordinate technicians, manage customer communications and support the smooth day-to-day operation of our service department.

n

If you enjoy working in a fast-paced environment, solving problems and being the person who keeps everything running smoothly, we'd love to hear from you.

n

About the Role

n

As our Service Coordinator, you will work closely with customers, technicians, management and suppliers to ensure service and installation work is planned, scheduled and completed efficiently.

n

You will become a valued member of our administration and operations team and play an key role in delivering exceptional customer service.

n

Key Responsibilities

n

Service Coordination & Scheduling

n

n
- Schedule and coordinate service and installation technicians
n
- Allocate jobs and manage technician workloads
n
- Monitor work progress and reschedule jobs where required
n
- Ensure technicians have all information, equipment and access details required
n

n

Customer Service

n

n
- Manage inbound calls and emails
n
- Liaise with customers regarding bookings, service requests and job updates
n
- Provide professional and friendly customer support
n
- Follow up outstanding service requests and customer enquiries
n

n

Administration

n

n
- Create and process work orders




n
- Enter and maintain customer information within company systems
n
- Maintain accurate records and filing systems
n
- Support the management team with general administration duties
n

n

Team Support

n

n
- Coordinate with technicians and suppliers
n
- Assist with ordering equipment and arranging access equipment where required
n
- Contribute to process improvements and operational efficiency
n
- Help maintain the positive culture that PPS is known for
n

n

About You

n

We're looking for someone who is organised, motivated and enjoys working with people.

n

You'll Bring

n

n
- Experience in administration, scheduling or service coordination
n
- Strong organisational and multitasking skills
n
- Excellent communication skills, both written and verbal
n
- A positive attitude and willingness to help wherever required
n
- Strong attention to detail
n
- The ability to work independently and use initiative
n
- Professional presentation and customer service skills
n

n

Bonus Points If You Have

n

n
- Experience coordinating field technicians or trades
n
- Experience in security, electrical, facilities management or service industries
n
- Experience using job management software such as Ascora, Simpro or similar platforms
n

n

(Don't worry if you don't tick every box. We'd still love to hear from you.)

n

What We Offer

n

n
- Modern office facilities in Carrum Downs
n
- Secure onsite parking
n
- Supportive team environment
n
- Stable, long-term career chance
n
- Ongoing training and development
n
- Opportunity to grow with a well-established and respected business
n
- Exposure to a wide range of administrative, operational and customer service functions
n

n

Hours & Location

n

Monday to Friday

n

8:00am - 4:00pm

n

Carrum Downs VIC

n

Onsite role

n

Applicants must have full Australian working rights.

📌 Service Coordinator / Administration Officer (Victoria)
🏢 Protection Pacific Security
📍 Victoria