Job Description

Technical Services Representative - Koppers Performance Chemicals Australia (KPC)

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Location: Melbourne / Geelong preferred, with Hybrid/ Work from Home options available

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Join a leading supplier to the timber preservation industry!

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Koppers Performance Chemicals Australia (KPC) is a market leader in wood preservation technology, supplying innovative treatment systems, chemicals, and technical solutions to customers across Australia and New Zealand.

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We are seeking a motivated and technically minded Technical Services Representative to join our team. This role provides technical support and customer service to timber treatment plants and will suit someone with a background in engineering, industrial operations, maintenance, manufacturing, fluid systems, or the timber industry.

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About the Role

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Reporting to the Managing Director, you will act as the primary technical contact for a portfolio of customers, helping them optimise plant performance, troubleshoot issues, improve operational efficiency, and ensure the safe and compliant use of KPC products.

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This is a hands‐on role that combines customer relationship management, technical problem solving, site-based support, training, and process improvement. Regular travel to customer facilities throughout Australia will be required.

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Key Responsibilities

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- Provide technical support and advice to customers.
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- Troubleshoot treatment plant and process issues.
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- Assist customers to improve plant efficiency, productivity, and preservative usage.
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- Support the operation and maintenance of treatment cylinders, storage systems, pumps, dosing equipment, process controls, and associated plant infrastructure.
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- Assist with commissioning new equipment and treatment systems.
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- Deliver technical training and operational guidance to customers.
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- Build strong, long-term customer relationships.
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- Promote safe work practices and support compliance with relevant standards and procedures.
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About You

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We are looking for someone who enjoys solving technical problems, working directly with customers, and being part of a collaborative team.

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Ideally, you will have experience in one or more of the following areas:

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- Mechanical Engineering, particularly fluid engineering systems.
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- Industrial manufacturing, processing, or maintenance environments.
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- Timber treatment, timber processing, sawmilling, or wood products industries.
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- Chemical handling, dosing, pumping, or process control systems.
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- Technical customer support or field service roles
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Skills and Attributes

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- Strong technical and analytical problem-solving skills.
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- Excellent communication and interpersonal skills.
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- Ability to build trusted customer relationships.
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- Strong organisational skills and ability to work independently.
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- Proficiency with Microsoft Office applications.
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- Willingness to travel regularly to customer sites across Australia.
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- Commitment to workplace safety and continuous improvement.
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What We Offer

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- Opportunity to work with an industry leader.
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- Wide-ranging and interesting role with significant customer interaction.
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- Competitive salary package including company vehicle.
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- Supportive team environment with ongoing professional development opportunities.
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Koppers Performance Chemicals Australia is an Equal Opportunity Employer and is committed to maintaining a safe, inclusive and respectful workplace.

📌 Technical Services Representative (North Geelong)
🏢 Koppers Australia
📍 North Geelong