Job Description

IT SUPPORT URGENTLY NEEDED

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3 Month-Contract

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Brisbane

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We are looking for a customer-focused IT Support & Systems Officer to deliver responsive first-line support while managing core business systems, user access, and security controls across multiple platforms. This hands-on role seamlessly blends service desk triage with system administration, application support, and key IT project rollouts to ensure secure and reliable technical operations.

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What You Will Do:

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- Deliver responsive first-line support for hardware, software, and network issues, managing the full lifecycle of support tickets from triage to resolution.
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- Administer user accounts, access permissions, and system configurations across platforms like Microsoft 365, Asset Management, and OpenText Content Manager.
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- Coordinate the setup, deployment, patching, and maintenance of IT equipment, while supporting cybersecurity controls and access protocols.
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- Support key business applications (SharePoint, Power Automate, MS Forms) and assist with the setup and maintenance of CCTV systems and infrastructure.
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- Provide informal and structured training to staff, maintain technical documentation,



and assist with the deployment of specialised IT projects.
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What You Need to Apply for This Role:

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- Certificate or Diploma in IT (or currently studying toward one) is highly desirable.
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- Hands-on experience in IT support, service desk triage, system administration, and managing user access.
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- Familiarity with OpenText Content Manager, Dynamics 365 Business Central, Microsoft Intune, Cisco/Sophos networking, and virtual infrastructure.
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- Openness to participate in some after-hours activities and overtime when required by business needs, valid driver's licence for site travel, and National Police Check.
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Randstad Contractor Benefits:

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- Access to a Udemy license for ongoing learning and continuous career development
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- Access to exclusive discounts across various platforms
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- Discounts on private health funds
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- 3 payruns a week
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You must be a Brisbane based candidate with unlimited working rights to be considered.

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

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We actively encourage applications from any background.

📌 IT Support (Queensland)
🏢 Randstad Digital
📍 Queensland