Job Description

At 1 Hotel Melbourne, our Bamford Wellness Spa is a sanctuary where nature, sustainability, and mindful living meet. We're looking for a Spa Host/Receptionist to be the welcoming face of our spa, creating meaningful experiences that nurture body, mind, and spirit.

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As our Spa Host/Receptionist, you will:

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- Greet guests with genuine warmth, offering an overview of our spa and hotel facilities.
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- Manage reservations, calls, and guest enquiries with ease and professionalism.
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- Escort guests to treatments while sharing the unique benefits of our services.
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- Confidently recommend and upsell treatments, enhancements, and Bamford retail products.
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- Ensure smooth daily operations, including therapist scheduling and guest flow.
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- Deliver seamless service, from first contact through to post-departure.
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- Handle guest requests,



check-ins/outs, and retail transactions with care and precision.
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- Have the ability to work evenings, weekends and occasional leave cover.
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What we're looking for:

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- A guest-focused, enthusiastic individual eager to grow in the spa and wellness industry.
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- Knowledge of spa treatments, holistic wellness, and mindful living.
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- Confidence in recommending and upselling treatments and retail products.
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- A proactive, self-driven approach that thrives in a fast-paced setting.
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- A natural communicator with a professional phone manner and warm, welcoming presence.
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- A current RSA.
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- Personality and warmth.
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📌 Wellness Spa Host (Victoria)
🏢 1 Hotel Melbourne
📍 Victoria