We are a plumbing company currently employing in excess of 100 employees servicing residential home builders.
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This is a fast-paced and hands on Customer Service and Business Support role. Within this role you will be reporting to the Scheduler Team Leader whilst working closely with on-site supervisors, tradespeople and administration. This role is available Full Time basis.
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Key Duties & Responsibilities
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- Responding to Emails
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- Preparing and Filing Delivery Dockets & warehouse paperwork
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- Completing Bookings from Clients
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- Assisting the scheduling team with Daily Tasks
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- General reporting on targets and providing information to scheduling leader
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- Printing Plans
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- Managing the logistics of plumbing services installations on new construction sites
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- Schedulingjobs to our in house tradespeople
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- Lodging forms with government authorities
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- Calculating charge out rates and preparing invoicing information to clients
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- Entering job data in the job management system
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Skills & Qualifications
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- Knowledge and experience in a labour-based supply & install company an advantage but not a pre-requisite
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- Ability to easily build rapport and establish trust with clients
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- Excellent time management and organisation skills with the ability to work methodically, accurately and with rigid timelines
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- Excellent oral and written communication skills
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- Strong PC skills in Word; Excel; Outlook
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- Excellent problem solver and ability to manage multiple deadlines and business drivers
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Personal Attribute
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- Enjoy & thrive off a rapid-paced environment
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- Good communication and negotiation skills
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- Able to gain the confidence of clients, suppliers, and team
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- Desire to work in a fast paced business focused on growth and deliver outstanding service
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- Personable & Able to think laterally
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- Able to work under pressure and meet deadlines
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